Workforce Insight’s WorkforceIQ™ Optimization Framework

Since our beginnings in 2006, Workforce Insight has helped hundreds of clients across a wide variety of industries, including large and well-known organizations in the healthcare, retail, manufacturing, and services sectors. Many of these clients had made major workforce management investments, but were struggling to know where to start or how to make the most of their people and technology to help their businesses thrive.


For 12 years, we have acted as a trusted workforce management advisor to our customers, providing sound, product-neutral advice to help clients achieve ongoing success with their workforce management initiatives and realize the return on the investments they have made. Workforce Insight’s WorkforceIQ™ Optimization Framework is the end result of this experience: a formalized, client-focused approach based on our long history of experience helping our clients transform workforce operating models, systems, and processes to reduce costs and optimize labor productivity.


Using WorkforceIQ™ Surveys and stakeholder and departmental feedback in combination with organizational labor data analysis by skilled workforce management professionals and industry experts, WorkforceIQ™ helps uncover gaps and pinpoints areas for change that can bring the highest level of positive impact toward an organization’s workforce management goals. With these insights in mind, Workforce Insight teams work with organizations at the executive level to identify and validate workforce management priorities, and then work collaboratively with clients to construct a clear-cut, realistic timeframe in which to carry out recommended actions.


Workforce Insight’s WorkforceIQ™ Optimization Framework is a foundational asset across industries, helping organizations optimize the management of their workforces by providing clear visibility to greatest opportunities for improvement—including both “quick-wins” and areas for high-potential, long-term gain. We have helped hospitals uncover millions in hidden savings and lower operating costs while maximizing the quality of patient care; helped retailers boost conversion and deliver a vastly improved customer experience; and helped manufacturers identify efficiency gaps to heighten productivity while minimizing compliance risk. Learn more about how WorkforceIQ™ has helped our customers, and how your organization can benefit from the many workforce optimization successes we’ve helped achieve for numerous clients we’ve served.