July 1, 2019
Denver, CO – Workforce Insight, a world leader in workforce optimization, announced today that it has acquired SMK Workforce Solutions, a recognized leader in workforce management across retail and consumer services markets.
Founded in 2006, Workforce Insight delivers workforce management advisory, analytics, and implementation services to large enterprise organizations, with focus on healthcare, manufacturing, retail, business and consumer services sectors.
“SMK Workforce Solutions excels at helping retail and experience-focused organizations build the optimal labor model to deliver a consistent customer experience,” said Tony Santora, CEO for Workforce Insight. “The collective strengths of our combined organizations set a new industry standard, with breadth and depth of labor optimization capabilities and expertise that is second to none. Timing could not be better in response to increasing demand from our customers and partners for industry-specific analytics extensions, operational excellence models, implementation capabilities and innovative adoption approaches that drive sustainable value.”
Scott Knaul, CEO of SMK Solutions, will join Workforce Insight’s executive leadership team as Senior Vice President of Retail Solutions.
“We are thrilled to be joining Workforce Insight,” said Scott Knaul. “This provides an outstanding growth opportunity for employees and customers as our cultural values and commitment to customer success are completely aligned. We look forward to continuing to deliver the highest level of service to our existing customers, leveraging the strength of our new alignment along with Workforce Insight’s advanced analytics capabilities and governance models to help retailers drill into the most impactful data to optimize their workforce and deliver a consistent, sustainable customer experience and improved financial performance.”
CEO of SMK Solutions
Founded in 2013, SMK Workforce Solutions helps retail and consumer services organizations align their workforce to deliver a consistent customer experience, with focus on team communications and change management, optimized scheduling, improved operational processes and technology adoption. The SMK team leverages deep retail, hospitality and services expertise through its team of former retail leaders and innovators.
Workforce Insight is a world leader in workforce optimization, delivering workforce management and human capital management advisory, analytics and technology services. The company leverages market-leading industry expertise to help clients in healthcare, manufacturing, retail, public sector and services yield significant cost savings and sustainable performance gains.