Retail & Services

Trusted Advisor

Our Retail & Services Practice helps large organizations optimize labor models, strategies and technology to directly align with the desired customer experience – increasing associate retention and improving financial performance.   We help:

Core Capabilities

Workforce Insight helps clients evaluate, implement and adopt the optimal workforce strategy and technology to achieve and sustain operational excellence

Technology Services

  • Vendor Selection
  • Implementations & Upgrades
  • Client Side Project Management &
    Staff Augmentation
  • Change Management & Training
  • Post Implementation Managed Services

Strategic Solutions

  • Labor Model Development
  • Analytics Consulting & Implementation Services
  • Advanced Analytics Models & Extensions
  • Assessments & Roadmaps
  • Client Side Advisory Services
  • Workforce Operational Excellence

Meet Our Retail Practice Leaders

Our Retail Practice is comprised of former retailers with deep retail operations expertise.  We’ve worn your shoes.
We share history of success in optimizing labor models, strategies and technology to deliver a consistent employee and customer experience.

NEWS & INSIGHTS

Workforce Insight is Now a Part of Accenture

July 20, 2021- Accenture (NYSE: ACN) has acquired Workforce Insight, a workforce optimization consultancy that provides workforce management and human capital management advisory and technology services. The acquisition enhances Accenture’s workforce management capabilities and further strengthens its ability to deliver HR transformation to clients.

Manufacturing Workforce Agility – Key Insights

As leading manufacturers seek to drive business continuity and compete amid extraordinary times, the focus has shifted to developing more innovative cultures and leveraging flexible operating models to recession-proof the organization while continuing to attract, engage, and retain talent.

Workforce Insight Acquires Hive Tech HR

October 12, 2020 - Workforce Insight, a world leader in workforce optimization, announced today that it has reached a definitive agreement to acquire Hive Tech HR, a market leader in human capital management (HCM) advisory services and a certified partner of Ultimate Software (now Ultimate Kronos Group - UKG).

Virtual VISION 2020: Event Recap

The WorkForce Software (WFS) Virtual VISION 2020 user conference, held this year on September 29 & 30, did not fail to impress—even amid the COVID-19 pandemic. This year’s event, which was held entirely virtually for the first time, drew more than 900 attendees interacting through an online platform to take advantage of engaging executive and keynote speeches, breakout sessions, fireside chats with WFS clients, and a host of opportunities for networking with colleagues, clients, and WFS experts.
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February 2021

Leveraging Analytics to Build a More Flexible Labor Model (On-Demand Webinar)

February 1, 2021 - July 21, 2023
online United States
retaildive webinar

Learn How Retailers Are Making Data More Actionable Amid Crisis A Workforce Insight and Kronos (UKG) webinar Hosted by RetailDive As retail, hospitality and foodservice industries are navigating unprecedented levels of change impacting both customers and frontline employees, the ability to creatively flex and share associates across job roles, locations and brands has never been more critical.   Learn how complex retail organizations are making data more consumable and impactful and shifting the way they hire and schedule associates to deliver ...

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