Scott Knaul, SVP Retail Solutions

Scott Knaul

SVP, Retail Solutions

As SVP of Retail Solutions, Scott Knaul oversees the development and delivery of strategic solutions for the organization’s clients across retail and hospitality industries. Prior to joining Workforce Insight, Scott was founder and CEO of SMK Workforce Solutions, a strategic workforce management consulting firm focused on helping retailers adapt labor models, processes and technology to align their staff with the changing demands of their business while delivering a consistent customer experience. 

Scott brings more than 20 years of retail operations, workforce management and labor modeling expertise. He began his career as a college intern with JC Penney and has been recognized for a host of breakthrough initiatives during his tenure with major retailers including Federated Department Stores, Victoria’s Secret and Ann Taylor. Scott has helped numerous retailers and consumer service industries successfully optimize their workforce, including Avis, Polo, Target, Sears, American Eagle, Burberry, Dry Bar, Family Dollar, Levi’s, Louis Vuitton, Aramark and Tiffany & Company.

Scott is highly respected by peers, clients and partners for his deep understanding of the retail and consumer services landscape and his ability to deliver results. He is routinely invited to present seminars and workshops for retail industry organizations and has been a contributing author for related publications.

Scott also devotes time to helping local provider organizations, including Children’s Specialized Hospital of New Jersey and the St. Jude’s Children’s Research Hospital. When not hard at work, Scott is hard at play, cheering on his beloved Ohio State Buckeyes or practicing his jiu-jitsu, as a former Heavyweight World Championship Winner (2017).

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