Retail & Services

Trusted Advisor

Our Retail & Services Practice helps large organizations optimize labor models, strategies and technology to directly align with the desired customer experience – increasing associate retention and improving financial performance.   We help:

Core Capabilities

Workforce Insight helps clients evaluate, implement and adopt the optimal workforce strategy and technology to achieve and sustain operational excellence

Technology Services

  • Vendor Selection
  • Implementations & Upgrades
  • Client Side Project Management &
    Staff Augmentation
  • Change Management & Training
  • Post Implementation Managed Services

Strategic Solutions

  • Labor Model Development
  • Analytics Consulting & Implementation Services
  • Advanced Analytics Models & Extensions
  • Assessments & Roadmaps
  • Client Side Advisory Services
  • Workforce Operational Excellence

Meet Our Retail Practice Leaders

Our Retail Practice is comprised of former retailers with deep retail operations expertise.  We’ve worn your shoes.
We share history of success in optimizing labor models, strategies and technology to deliver a consistent employee and customer experience.

NEWS & INSIGHTS

Workforce Insight Acquires Hive Tech HR

October 12, 2020 - Workforce Insight, a world leader in workforce optimization, announced today that it has reached a definitive agreement to acquire Hive Tech HR, a market leader in human capital management (HCM) advisory services and a certified partner of Ultimate Software (now Ultimate Kronos Group - UKG).

Virtual VISION 2020: Event Recap

The WorkForce Software (WFS) Virtual VISION 2020 user conference, held this year on September 29 & 30, did not fail to impress—even amid the COVID-19 pandemic. This year’s event, which was held entirely virtually for the first time, drew more than 900 attendees interacting through an online platform to take advantage of engaging executive and keynote speeches, breakout sessions, fireside chats with WFS clients, and a host of opportunities for networking with colleagues, clients, and WFS experts.

Time is Running Out to Go “Flash Free” with Kronos

Before the end of this year, Microsoft will disable Flash by default in both Microsoft Edge and Internet Explorer. There are two viable options for Kronos clients using older versions of Workforce Central (versions 6.2, 6.3, 7.0, and 8.0).

Workforce Insight and Align HCM Announce Teaming Agreement for Kronos and Ultimate Software Clients

April 20, 2020 Workforce Insight and Align HCM have formed a teaming agreement to provide clients of Kronos and Ultimate Software with a more comprehensive workforce consulting and implementation services model.  
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June 2020

Future Stores West

June 16 - June 20
The Sheraton Seattle, 1400 6th Ave
Seattle, WA 98101

The Leading Conference For In-Store Innovators For successful retailers, business-as-usual is long gone. But what's next in 2019, 2020, and beyond? Find out at Future Stores Seattle, the conference that prepares senior retail executives in operations, marketing, digital, and technology to lead their companies into the future. This conference is four days of action-packed stories, conversations and connections with the top minds in retail. Explore how leading retailers are overhauling store technology, retooling front line associates, and creating the retail ...

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Retail & Hospitality Virtual Round Tables

June 17
|Recurring Event (See all)
bi-weekly

Future Event Dates are TBD Join retail and hospitality leaders online to share and explore the implications of COVID-19 and the new normal that continues to evolve.  Examine how retailers are navigating remote work, adapting recruiting and hiring strategies and transforming labor models - possibly forever - to keep employees safe, engaged and productive. ---------------- Participants:  Retail & Hospitality Leaders Functional Roles:  Store Operations, Human Resources, Payroll, IT Format:  Virtual Round Table Sessions Frequency: As Scheduled Hosted/Facilitated by:   Scott Knaul, ...

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SHRM 2020 Annual Conference & Exposition

June 28 - July 1
San Diego Convention Center San Diego, CA United States

The SHRM Annual Conference & Exposition is a chance to gather with some of the greatest minds in human resources, academia, business, globalization, and leadership. The SHRM (Society for Human Resource Management) conference offers the most comprehensive and relevant professional development programs where attendees can learn real strategies and techniques for improving their work and workplace. Human Capital Management Leader Workforce Insight’s human capital management experts leverage their deep workforce management and human capital management expertise to provide strategic planning, technology, and analytics services ...

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July 2020

Retail & Hospitality Virtual Round Tables

July 1
|Recurring Event (See all)
bi-weekly

Future Event Dates are TBD Join retail and hospitality leaders online to share and explore the implications of COVID-19 and the new normal that continues to evolve.  Examine how retailers are navigating remote work, adapting recruiting and hiring strategies and transforming labor models - possibly forever - to keep employees safe, engaged and productive. ---------------- Participants:  Retail & Hospitality Leaders Functional Roles:  Store Operations, Human Resources, Payroll, IT Format:  Virtual Round Table Sessions Frequency: As Scheduled Hosted/Facilitated by:   Scott Knaul, ...

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Retail & Hospitality Virtual Round Tables

July 15
|Recurring Event (See all)
bi-weekly

Future Event Dates are TBD Join retail and hospitality leaders online to share and explore the implications of COVID-19 and the new normal that continues to evolve.  Examine how retailers are navigating remote work, adapting recruiting and hiring strategies and transforming labor models - possibly forever - to keep employees safe, engaged and productive. ---------------- Participants:  Retail & Hospitality Leaders Functional Roles:  Store Operations, Human Resources, Payroll, IT Format:  Virtual Round Table Sessions Frequency: As Scheduled Hosted/Facilitated by:   Scott Knaul, ...

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August 2020

Leveraging Analytics to Build a More Flexible Labor Model WEBINAR

August 14 @ 1:00 pm - 2:00 pm EDT

Learn How Retailers Are Making Data More Actionable Amid Crisis Join Workforce Insight and Kronos for this impactful conversation Hosted by RetailDive As retail, hospitality and foodservice industries are navigating unprecedented levels of change impacting both customers and frontline employees, the ability to creatively flex and share associates across job roles, locations and brands has never been more critical.   Learn how complex retail organizations are making data more consumable and impactful and shifting the way they hire and schedule associates ...

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September 2020

StoreForce Client Conference 2020

September 21
TBD TBD, United States

*Due to the impact of Covid-19, this event may not be scheduled in 2020. At the annual StoreForce Client conference, you will have the opportunity to learn how Retail Field Leaders can deliver results in today's retail environment. StoreForce Experts will share insight with you during the general session as well as facilitate a learning track to ensure you get the most out of your conference experience. Most importantly, you will experience the Client Conference shoulder to shoulder with your ...

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October 2020

Interop Digital

October 5 - October 8
online United States

At Interop 2020, join Networking and IT professionals of all levels learning how to apply technology solutions to drive better business outcomes for their organizations. You will receive a comprehensive approach to the business of IT through focus sessions on key technology, processes, and talent issues, that Networking and IT professionals must master to lead and manage their digital transformations. Workforce Analytics Experts From strategic analytics planning to optimization and beyond, Workforce Insight’s analytics services have helped many organizations achieve better visibility to labor ...

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HR Tech Virtual Event

October 27 - October 30
online United States

HR Tech is pivoting into an exciting new virtual experience that is FREE for anyone to attend! HR Tech has been a key catalyst for tens of thousands of HR and IT executives in their quest to leverage technology and secure HR’s role as a pivotal component in their company’s overall success for over 20 years. Your HR Tech 2020 virtual experience will be a state-of-the-art online gathering of professionals passionate about HR technology from around the globe complemented by ...

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November 2020

UKG Works 2020

November 18 - November 19
online United States
UKG Works

RSVP Early to Join Us & Redeem Your Attendee Gifts We hope to see you at UKG Works November 18-19th.  As Gold Sponsor and Premier UKG Services Partner, Workforce Insight invites you to RSVP early for our booth events and gifts while supplies last.   If you have not already registered, request your personal invitation to join us and redeem your UKG Works attendee gifts.   UKG Works 2020 (formerly known as KronosWorks) has been revamped to bring you the education, ...

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