Retail & Services

Trusted Advisor

Our Retail & Services Practice helps large organizations optimize labor models, strategies and technology to directly align with the desired customer experience – increasing associate retention and improving financial performance.   We help:

Core Capabilities

Workforce Insight helps clients evaluate, implement and adopt the optimal workforce strategy and technology to achieve and sustain operational excellence

Technology Services

  • Vendor Selection
  • Implementations & Upgrades
  • Client Side Project Management &
    Staff Augmentation
  • Change Management & Training
  • Post Implementation Managed Services

Strategic Solutions

  • Labor Model Development
  • Analytics Consulting & Implementation Services
  • Advanced Analytics Models & Extensions
  • Assessments & Roadmaps
  • Client Side Advisory Services
  • Workforce Operational Excellence

Meet Our Retail Practice Leaders

Our Retail Practice is comprised of former retailers with deep retail operations expertise.  We’ve worn your shoes.
We share history of success in optimizing labor models, strategies and technology to deliver a consistent employee and customer experience.

NEWS & INSIGHTS

Time is Running Out to Go “Flash Free” with Kronos

Before the end of this year, Microsoft will disable Flash by default in both Microsoft Edge and Internet Explorer. There are two viable options for Kronos clients using older versions of Workforce Central (versions 6.2, 6.3, 7.0, and 8.0).

Workforce Insight and Align HCM Announce Teaming Agreement for Kronos and Ultimate Software Clients

April 20, 2020 Workforce Insight and Align HCM have formed a teaming agreement to provide clients of Kronos and Ultimate Software with a more comprehensive workforce consulting and implementation services model.  

COVID-19: Letter from Tony Santora, CEO

To Our Valued Clients & Partners, March 13, 2020 Today, and always, there is no higher priority to Workforce Insight than the safety of our clients, employees and partners.  We are closely monitoring the Coronavirus (COVID-19) situation and the potential impact to the health and well-being of our employees and the delivery of our services. This letter is intended to convey our unwavering commitment to helping you minimize risk and impact to your employees and your organization during this difficult time.   We also want you to know that we are here and ready to help in countless ways should you face unforeseen staffing and support challenges or related service disruptions.

Workforce Insight Acquires Presence of IT Workforce Management North America

November 11, 2019 Workforce Insight, a world leader in workforce optimization, announced today that it has reached a definitive agreement to acquire Presence of IT Workforce Management North America, LLC, a recognized leader in the Human Capital Management (HCM) and Workforce Management (WFM) space across North America.
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May 2020

Retail & Hospitality Virtual Round Tables

May 20
|Recurring Event (See all)
bi-weekly

Future Event Dates are TBD Join retail and hospitality leaders online to share and explore the implications of COVID-19 and the new normal that continues to evolve.  Examine how retailers are navigating remote work, adapting recruiting and hiring strategies and transforming labor models - possibly forever - to keep employees safe, engaged and productive. ---------------- Participants:  Retail & Hospitality Leaders Functional Roles:  Store Operations, Human Resources, Payroll, IT Format:  Virtual Round Table Sessions Frequency: As Scheduled Hosted/Facilitated by:   Scott Knaul, ...

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STORE Annual Conference

May 26 - May 27
The Toronto Congress Center Toronto, Canada

STORE is a two-day conference put on by the Retail Council of Canada’s held annually in Toronto. With an agenda and networking opportunities targeted to the unique needs of the retail industry in Canada, STORE is the must-attend event of the season. From feature keynotes and interactive panels to concurrent sessions, you are sure to help strengthen your business and drive new ideas. About Workforce Insight’s Retail Practice Workforce Insight’s long history of experience in the retail sector includes work ...

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June 2020

Retail & Hospitality Virtual Round Tables

June 3
|Recurring Event (See all)
bi-weekly

Future Event Dates are TBD Join retail and hospitality leaders online to share and explore the implications of COVID-19 and the new normal that continues to evolve.  Examine how retailers are navigating remote work, adapting recruiting and hiring strategies and transforming labor models - possibly forever - to keep employees safe, engaged and productive. ---------------- Participants:  Retail & Hospitality Leaders Functional Roles:  Store Operations, Human Resources, Payroll, IT Format:  Virtual Round Table Sessions Frequency: As Scheduled Hosted/Facilitated by:   Scott Knaul, ...

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Future Stores West

June 16 - June 20
The Sheraton Seattle, 1400 6th Ave
Seattle, WA 98101

The Leading Conference For In-Store Innovators For successful retailers, business-as-usual is long gone. But what's next in 2019, 2020, and beyond? Find out at Future Stores Seattle, the conference that prepares senior retail executives in operations, marketing, digital, and technology to lead their companies into the future. This conference is four days of action-packed stories, conversations and connections with the top minds in retail. Explore how leading retailers are overhauling store technology, retooling front line associates, and creating the retail ...

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Retail & Hospitality Virtual Round Tables

June 17
|Recurring Event (See all)
bi-weekly

Future Event Dates are TBD Join retail and hospitality leaders online to share and explore the implications of COVID-19 and the new normal that continues to evolve.  Examine how retailers are navigating remote work, adapting recruiting and hiring strategies and transforming labor models - possibly forever - to keep employees safe, engaged and productive. ---------------- Participants:  Retail & Hospitality Leaders Functional Roles:  Store Operations, Human Resources, Payroll, IT Format:  Virtual Round Table Sessions Frequency: As Scheduled Hosted/Facilitated by:   Scott Knaul, ...

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SHRM 2020 Annual Conference & Exposition

June 28 - July 1
San Diego Convention Center San Diego, CA United States

The SHRM Annual Conference & Exposition is a chance to gather with some of the greatest minds in human resources, academia, business, globalization, and leadership. The SHRM (Society for Human Resource Management) conference offers the most comprehensive and relevant professional development programs where attendees can learn real strategies and techniques for improving their work and workplace. Human Capital Management Leader Workforce Insight’s human capital management experts leverage their deep workforce management and human capital management expertise to provide strategic planning, technology, and analytics services ...

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July 2020

Retail & Hospitality Virtual Round Tables

July 1
|Recurring Event (See all)
bi-weekly

Future Event Dates are TBD Join retail and hospitality leaders online to share and explore the implications of COVID-19 and the new normal that continues to evolve.  Examine how retailers are navigating remote work, adapting recruiting and hiring strategies and transforming labor models - possibly forever - to keep employees safe, engaged and productive. ---------------- Participants:  Retail & Hospitality Leaders Functional Roles:  Store Operations, Human Resources, Payroll, IT Format:  Virtual Round Table Sessions Frequency: As Scheduled Hosted/Facilitated by:   Scott Knaul, ...

Find out more »

Retail & Hospitality Virtual Round Tables

July 15
|Recurring Event (See all)
bi-weekly

Future Event Dates are TBD Join retail and hospitality leaders online to share and explore the implications of COVID-19 and the new normal that continues to evolve.  Examine how retailers are navigating remote work, adapting recruiting and hiring strategies and transforming labor models - possibly forever - to keep employees safe, engaged and productive. ---------------- Participants:  Retail & Hospitality Leaders Functional Roles:  Store Operations, Human Resources, Payroll, IT Format:  Virtual Round Table Sessions Frequency: As Scheduled Hosted/Facilitated by:   Scott Knaul, ...

Find out more »

August 2020

Leveraging Analytics to Build a More Flexible Labor Model WEBINAR

August 14 @ 1:00 pm - 2:00 pm EDT

Learn How Retailers Are Making Data More Actionable Amid Crisis Join Workforce Insight and Kronos for this impactful conversation Hosted by RetailDive As retail, hospitality and foodservice industries are navigating unprecedented levels of change impacting both customers and frontline employees, the ability to creatively flex and share associates across job roles, locations and brands has never been more critical.   Learn how complex retail organizations are making data more consumable and impactful and shifting the way they hire and schedule associates ...

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September 2020

StoreForce Client Conference 2020

September 21
TBD TBD, United States

*Due to the impact of Covid-19, this event may not be scheduled in 2020. At the annual StoreForce Client conference, you will have the opportunity to learn how Retail Field Leaders can deliver results in today's retail environment. StoreForce Experts will share insight with you during the general session as well as facilitate a learning track to ensure you get the most out of your conference experience. Most importantly, you will experience the Client Conference shoulder to shoulder with your ...

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