Retail & Services

Trusted Advisor

Our Retail & Services Practice helps large organizations optimize labor models, strategies and technology to directly align with the desired customer experience – increasing associate retention and improving financial performance.   We help:

Core Capabilities

Workforce Insight helps clients evaluate, implement and adopt the optimal workforce strategy and technology to achieve and sustain operational excellence

Technology Services

  • Vendor Selection
  • Implementations & Upgrades
  • Client Side Project Management &
    Staff Augmentation
  • Change Management & Training
  • Post Implementation Managed Services

Strategic Solutions

  • Labor Model Development
  • Analytics Consulting & Implementation Services
  • Advanced Analytics Models & Extensions
  • Assessments & Roadmaps
  • Client Side Advisory Services
  • Workforce Operational Excellence

Meet Our Retail Practice Leaders

Our Retail Practice is comprised of former retailers with deep retail operations expertise.  We’ve worn your shoes.
We share history of success in optimizing labor models, strategies and technology to deliver a consistent employee and customer experience.

NEWS & INSIGHTS

Manufacturing Workforce Agility – Key Insights

As leading manufacturers seek to drive business continuity and compete amid extraordinary times, the focus has shifted to developing more innovative cultures and leveraging flexible operating models to recession-proof the organization while continuing to attract, engage, and retain talent.

Workforce Insight Acquires Hive Tech HR

October 12, 2020 - Workforce Insight, a world leader in workforce optimization, announced today that it has reached a definitive agreement to acquire Hive Tech HR, a market leader in human capital management (HCM) advisory services and a certified partner of Ultimate Software (now Ultimate Kronos Group - UKG).

Virtual VISION 2020: Event Recap

The WorkForce Software (WFS) Virtual VISION 2020 user conference, held this year on September 29 & 30, did not fail to impress—even amid the COVID-19 pandemic. This year’s event, which was held entirely virtually for the first time, drew more than 900 attendees interacting through an online platform to take advantage of engaging executive and keynote speeches, breakout sessions, fireside chats with WFS clients, and a host of opportunities for networking with colleagues, clients, and WFS experts.

Time is Running Out to Go “Flash Free” with Kronos

Before the end of this year, Microsoft will disable Flash by default in both Microsoft Edge and Internet Explorer. There are two viable options for Kronos clients using older versions of Workforce Central (versions 6.2, 6.3, 7.0, and 8.0).
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February 2021

Leveraging Analytics to Build a More Flexible Labor Model (On-Demand Webinar)

February 1, 2021 - July 21, 2023
online United States
retaildive webinar

Learn How Retailers Are Making Data More Actionable Amid Crisis A Workforce Insight and Kronos (UKG) webinar Hosted by RetailDive As retail, hospitality and foodservice industries are navigating unprecedented levels of change impacting both customers and frontline employees, the ability to creatively flex and share associates across job roles, locations and brands has never been more critical.   Learn how complex retail organizations are making data more consumable and impactful and shifting the way they hire and schedule associates to deliver ...

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March 2021

HR Tech Spring Conference

March 16 - March 19
online United States

Keynotes. Sessions. State-of-the-Art Virtual Expo - A free, interactive, online event HR Tech is excited to host its second virtual event in March 2021 so that you don't have to wait until September 2021 for their annual big event in Las Vegas. As the industry’s leading independent event for 20+ years, HR Tech will deliver another unrivaled cutting-edge agenda that will benefit HR and IT professionals from businesses of all sizes and across the globe! With a primary focus on ...

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HR West

March 17 - March 18
online United States

The HR West Conference has convened annually for 36 years in the San Francisco Bay Area, attracting professionals from across the country, with a heavy presence from the Silicon Valley companies and their HR experts. These HR experts represent some of the most seasoned HR professionals who deliver on some of the biggest HR demands in the profession, since they practice HR in California and around the world. In addition to the many speakers, discussiona and workshops, attendees can meet ...

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April 2021

UKG Connections

April 21 - April 22

We hope to see you online at UKG Connections April 21st - 22nd..  As Gold Sponsor and Premier UKG Services Partner, Workforce Insight invites you to join us in the Marketplace to meet our team, hear more about what we do and participate in some fun activities.   Ultimate Software (now UKG) will host their postponed Connections Conference online in April 20-22. 2021. Originally scheduled in December of 2020, the conference was cancelled due to the Covid pandemic. The 2021 ...

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May 2021

The NGA Show 2021

May 16 - May 18
Caesars Forum Las Vegas, NV United States
NGA Show

The NGA Show brings together independent retailers and wholesalers, food retail industry executives, food/CPG manufacturers and service provides for unparalleled opportunities to learn, engage, share, network, and innovate. The National Grocers Association is the only industry association devoted exclusively to the needs of independent grocers. With over 60 specialized educational workshops led by retailers for retailers and more than 400 companies on their EXPO floor showcasing innovative and game-changing products and solutions, The NGA Show provides countless opportunities to learn ...

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2021 Congress Xstream

May 18 - May 21
online United States
congress xsteam

An American Payroll Association and GPMI Collaboration Congress Xstream brings you online world-class payroll education for professionals in payroll, tax, finance, global mobility, human resources, and benefits. This exclusive virtual event provides opportunities to explore a wide spectrum of payroll topics and offers virtual networking opportunities with payroll professionals and vendors. Attendees will receive crucial payroll updates as well as priceless answers to payroll challenges. For attendees' convenience, on-demand sessions are included and available through July 20, 2021. Earn up to: 35 Recertification Credit ...

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June 2021

NRF 2021: Retail’s Big Show – Chapter 2

June 6 - June 8
Jacob Javits Convetion Ceter, 429 11th Avenue
New York, NY 10001
+ Google Map

UPDATE: The Javits Center is being used as a venue for vaccine distribution for New York residents,  and will most likely be unavailable during the first week of June.  Therefore NRF has decided to continue with the online platform for Chapter 2 in June. Join us at NRF 2021: Retail’s Big Show - the Second Chapter This has been an unprecedented year, with the retail industry showing tremendous resilience, agility and leadership in the face of a global pandemic. It’s ...

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September 2021

Workday Rising 2021

September 6 - September 9
online United States

Workday Rising will share solutions to complex challenges, explore what’s possible with technology, and shape the future of business with sessions focused on Thought Leadership, Business & Product Strategy, and Accreditation Training & Workshops. Stay tuned form more information regarding the 2021 event. Trusted Partner & World Leader in Workforce Optimization Workforce Insight is the leading Workday trusted advisor to enterprise organizations. Our HCM experts provide best-in-class workforce operating models with Workday clients to achieve and sustain workforce operational excellence.  ...

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HR Tech Annual Conference

September 28 - October 1
Mandalay Bay Resort & Casino Las Vegas, NV United States
HR Tech

With a primary focus on driving HR success through technology, the HR Technology Conference is intended for those looking to continuously optimize usage of current HR systems as well as those looking to buy. It’s where you’ll gain the insight needed to make critical HR system decisions that will fuel your business while supporting your organization’s unique needs now and in the future. HR Tech is also known for the largest HR tech marketplace. Explore thousands of products from hundreds ...

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November 2021

UKG Works 2021

November 14 - November 17
ukg works 2021

Save the date for the next UKG Works.  We look forward to meeting you in person and sharing our expertise with you. As an attendee you will gain unrivaled access to UKG experts and networking opportunities, empowering you with the training and resources you need to make the most of your UKG solutions. You'll also get a chance to explore new ways to nurture a more engaged, efficient workforce, refine a strategy that lets top talent shine, and learn how ...

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