Retail & Services

Trusted Advisor

Our Retail & Services Practice helps enterprise organizations optimize their workforce strategy to deliver an exceptional customer experience while managing labor costs and improving profitability. We help:

Core Capabilities

Workforce Insight helps clients evaluate, implement and adopt the optimal workforce strategy and technology to achieve and sustain operational excellence

Technology Services

  • Vendor Selection
  • Implementations & Upgrades
  • Client Side Project Management &
    Staff Augmentation
  • Change Management & Training
  • Post Implementation Managed Services

Strategic Solutions

  • Analytics Consulting & Implementation Services
  • Advanced Analytics Models & Extensions
  • Assessments & Roadmaps
  • Client Side Advisory Services
  • Workforce Operational Excellence

Driving Value for our Retail & Services Clients

NEWS & INSIGHTS

Workforce Insight Acquires SMK Workforce Solutions

July 1, 2019 Denver, CO – Workforce Insight, a world leader in workforce optimization, announced today that it has acquired SMK Workforce Solutions, a recognized leader in workforce management across retail and consumer services markets.

WorkForce Software VISION 2019: Event Summary and Highlights

This year’s event was a success, drawing a record number of attendees and featuring industry roundtables, product demos, thought leadership sessions and a host of social events and networking opportunities with colleagues, clients, and WorkForce Software implementation experts.

Healthcare Forum 2019 – Registration Open for Healthcare Leaders

Workforce Insight will be leading “The Transformation of Acuity-Driven Staffing Models and Impact on Operating Budget” (Presented by Shelley Simkins, MSN, MBA – VP, Operational Excellence).

How Silos are Hindering Healthcare Organizations’ Ability to Achieve & Sustain Workforce Operational Excellence

Data rich and information poor, healthcare providers continue to struggle with how to align their workforce strategy with organizational goals for clinical quality, financial improvement and employee satisfaction –  when everyone (and no one) owns workforce operations. 
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September 2019

Inforum 2019

September 23 @ 8:00 am - September 26 @ 5:00 pm MDT

Inforum 2019 Conference This one-of-a-kind event is your all-access pass to the information and resources you need to optimize the value of your Infor investment. Discover and learn from industry experts on specific products and in key industries so you can build the skills and knowledge to maximize the technology you have today and prepare for what comes next. Connect with your Infor community of product experts, partners, peers, colleagues and friends with networking events, panels and roundtables. Get inspired ...

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October 2019

Workday Rising 2019

October 14 @ 8:00 am - October 17 @ 5:00 pm EDT

Workday Rising 2019 - Orlando At Workday Rising 2019, the Workday community will come to life over four days making new connections, learning how to overcome business challenges, and discovering how Workday and its partners can help lead businesses to a bright future. When we come together to share our ideas, insights and innovation, we all go further together. Workday Rising brings customers, prospective customers, press, analysts, Workday leaders, and valued partners together for a unique opportunity to share knowledge, ...

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November 2019

KronosWorks 2019

November 10 @ 8:00 am - November 12 @ 5:00 pm PST

Workforce Insight is the leading Kronos Services Partner, proud Dimensions Partner and Sponsor, with more than 12 years of success implementing and optimizing Kronos solutions to deliver high impact results for our enterprise clients. Learn more about how we’re helping clients build their Kronos Optimization Roadmap. Related Links:   Kronos Implementation & Optimization Services Kronos Analytics Center of Excellence Kronos Client Profiles - Implementation, Optimization & Analytics Industries We Serve (Healthcare, Manufacturing, Retail & Services)   Event Description: The world’s largest ...

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