Retail & Services

Trusted Advisor

Our Retail & Services Practice helps large organizations optimize labor models, strategies and technology to directly align with the desired customer experience – increasing associate retention and improving financial performance.   We help:

Core Capabilities

Workforce Insight helps clients evaluate, implement and adopt the optimal workforce strategy and technology to achieve and sustain operational excellence

Technology Services

  • Vendor Selection
  • Implementations & Upgrades
  • Client Side Project Management &
    Staff Augmentation
  • Change Management & Training
  • Post Implementation Managed Services

Strategic Solutions

  • Labor Model Development
  • Analytics Consulting & Implementation Services
  • Advanced Analytics Models & Extensions
  • Assessments & Roadmaps
  • Client Side Advisory Services
  • Workforce Operational Excellence

Meet Our Retail Practice Leaders

Our Retail Practice is comprised of former retailers with deep retail operations expertise.  We’ve worn your shoes.
We share history of success in optimizing labor models, strategies and technology to deliver a consistent employee and customer experience.

NEWS & INSIGHTS

Workforce Insight is Now a Part of Accenture

July 20, 2021- Accenture (NYSE: ACN) has acquired Workforce Insight, a workforce optimization consultancy that provides workforce management and human capital management advisory and technology services. The acquisition enhances Accenture’s workforce management capabilities and further strengthens its ability to deliver HR transformation to clients.

Manufacturing Workforce Agility – Key Insights

As leading manufacturers seek to drive business continuity and compete amid extraordinary times, the focus has shifted to developing more innovative cultures and leveraging flexible operating models to recession-proof the organization while continuing to attract, engage, and retain talent.

Workforce Insight Acquires Hive Tech HR

October 12, 2020 - Workforce Insight, a world leader in workforce optimization, announced today that it has reached a definitive agreement to acquire Hive Tech HR, a market leader in human capital management (HCM) advisory services and a certified partner of Ultimate Software (now Ultimate Kronos Group - UKG).

Virtual VISION 2020: Event Recap

The WorkForce Software (WFS) Virtual VISION 2020 user conference, held this year on September 29 & 30, did not fail to impress—even amid the COVID-19 pandemic. This year’s event, which was held entirely virtually for the first time, drew more than 900 attendees interacting through an online platform to take advantage of engaging executive and keynote speeches, breakout sessions, fireside chats with WFS clients, and a host of opportunities for networking with colleagues, clients, and WFS experts.
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September 2021

SHRM21 Annual Converence & Expo

September 9 - September 12
Las Vegas Las Vegas, NV United States
shrm21

SHRM21 will offer virtual and in-person options. The SHRM Annual Conference & Exposition is a chance to gather with some of the greatest minds in human resources, academia, business, globalization, and leadership. The SHRM (Society for Human Resource Management) conference offers the most comprehensive and relevant professional development programs where attendees can learn real strategies and techniques for improving their work and workplace. Hear from experts bringing you better practices and policies to help employers and employees 11 tracks offering ...

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RCC STORE

September 13 - September 16
online United States
rcc store

RCC STORE is Canada’s biggest retail event of the year. It is the most influential retail conference for retail decision makers from across Canada and retail stakeholders from around the globe. With over 2,000 participants from start-ups to the most established retail chains, as well as consumer products and the supplier community, RCC STORE is where new ideas and introductions that affect change in retail are seeded and developed. Topics include: Innovation in store operations Technology’s newest frontier in retail ...

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The NGA Show 2021

September 19 - September 21
Caesars Forum Las Vegas, NV United States
nga show

The NGA Show brings together independent retailers and wholesalers, food retail industry executives, food/CPG manufacturers and service provides for unparalleled opportunities to learn, engage, share, network, and innovate. The National Grocers Association is the only industry association devoted exclusively to the needs of independent grocers. With over 60 specialized educational workshops led by retailers for retailers and more than 400 companies on their EXPO floor showcasing innovative and game-changing products and solutions, The NGA Show provides countless opportunities to learn ...

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Conversations for a Changing World – from Workday

September 28 - September 29
online United States
workday

Join this two-day digital event hosted by Workday. Learn from changemakers and business leaders who are tackling today’s toughest challenges, and take a deeper look at how Workday solutions are helping organizations chart a path forward. On Tuesday, September 28, hear from changemakers and business leaders who are tackling today’s toughest challenges, and discover how each of us can make an impact in our roles, industries, and communities. On Wednesday, September 29, dive deeper into Workday solutions, and learn how our latest innovations can ...

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HR Tech Annual Conference

September 28 - October 1
Mandalay Bay Resort & Casino Las Vegas, NV United States
HR Tech

With a primary focus on driving HR success through technology, the HR Technology Conference is intended for those looking to continuously optimize usage of current HR systems as well as those looking to buy. It’s where you’ll gain the insight needed to make critical HR system decisions that will fuel your business while supporting your organization’s unique needs now and in the future. HR Tech is also known for the largest HR tech marketplace. Explore thousands of products from hundreds ...

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November 2021

UKG Works 2021

November 14 - November 17
Aria Las Vegas, 3730 S Las Vegas
Las Vegas, NV 89158 United States
ukg works 2021

Save the date for the next UKG Works.  We look forward to meeting you in person and sharing our expertise with you. As an attendee you will gain unrivaled access to UKG experts and networking opportunities, empowering you with the training and resources you need to make the most of your UKG solutions. You'll also get a chance to explore new ways to nurture a more engaged, efficient workforce, refine a strategy that lets top talent shine, and learn how ...

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December 2021

The NGA Show: Southeast Summit

December 1 - December 3
Hyatt Regency: Orlando Orlando, Florida
nga show

The NGA Show: Southeast Summit provides a unique and intimate environment for independent grocers to address the evolving needs within the industry - as businesses and the needs of customers change. Attend this conference for select vendors and decision makers (retailers/wholesalers/distributors), to address and fulfill current product and service demands. The summit will consist of: educational content, 1-to-1 meetings driven by our concierge matchmaking program, networking events and more! With less than 200 people in attendance, the goal is to ...

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UKG Connections

December 13 - December 16
Las Vegas Las Vegas, NV United States
ukg connections

UKG Connections is a three full-day conference for UKG Pro customers filled with collaboration, knowledge sharing, hands-on learning, and connecting.  Attendees can meet with peers, share new ideas, and talk directly with our product experts. Create your own agenda and mingle with other UKG Pro customers. Attend online or in-person in Las Vegas and expect insightful sessions and demonstrations by keynote speakers from across the globe. Three days of sessions, a private concert, and welcome party A personalized schedule that ...

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