Retail & Services

Trusted Advisor

Our Retail & Services Practice helps large organizations optimize labor models, strategies and technology to directly align with the desired customer experience – increasing associate retention and improving financial performance.   We help:

Core Capabilities

Workforce Insight helps clients evaluate, implement and adopt the optimal workforce strategy and technology to achieve and sustain operational excellence

Technology Services

  • Vendor Selection
  • Implementations & Upgrades
  • Client Side Project Management &
    Staff Augmentation
  • Change Management & Training
  • Post Implementation Managed Services

Strategic Solutions

  • Labor Model Development
  • Analytics Consulting & Implementation Services
  • Advanced Analytics Models & Extensions
  • Assessments & Roadmaps
  • Client Side Advisory Services
  • Workforce Operational Excellence

Meet Our Retail Practice Leaders

Our Retail Practice is comprised of former retailers with deep retail operations expertise.  We’ve worn your shoes.
We share history of success in optimizing labor models, strategies and technology to deliver a consistent employee and customer experience.

NEWS & INSIGHTS

Workforce Insight and Align HCM Announce Teaming Agreement for Kronos and Ultimate Software Clients

April 20, 2020 Workforce Insight and Align HCM have formed a teaming agreement to provide clients of Kronos and Ultimate Software with a more comprehensive workforce consulting and implementation services model.  

COVID-19: Letter from Tony Santora, CEO

To Our Valued Clients & Partners, March 13, 2020 Today, and always, there is no higher priority to Workforce Insight than the safety of our clients, employees and partners.  We are closely monitoring the Coronavirus (COVID-19) situation and the potential impact to the health and well-being of our employees and the delivery of our services. This letter is intended to convey our unwavering commitment to helping you minimize risk and impact to your employees and your organization during this difficult time.   We also want you to know that we are here and ready to help in countless ways should you face unforeseen staffing and support challenges or related service disruptions.

Workforce Insight Acquires Presence of IT Workforce Management North America

November 11, 2019 Workforce Insight, a world leader in workforce optimization, announced today that it has reached a definitive agreement to acquire Presence of IT Workforce Management North America, LLC, a recognized leader in the Human Capital Management (HCM) and Workforce Management (WFM) space across North America.

Workforce Insight Acquires SMK Workforce Solutions

July 1, 2019 Denver, CO – Workforce Insight, a world leader in workforce optimization, announced today that it has acquired SMK Workforce Solutions, a recognized leader in workforce management across retail and consumer services markets.
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June 2020

Retail & Hospitality Virtual Round Tables

June 3
|Recurring Event (See all)
bi-weekly

Future Event Dates are TBD Join retail and hospitality leaders online to share and explore the implications of COVID-19 and the new normal that continues to evolve.  Examine how retailers are navigating remote work, adapting recruiting and hiring strategies and transforming labor models - possibly forever - to keep employees safe, engaged and productive. ---------------- Participants:  Retail & Hospitality Leaders Functional Roles:  Store Operations, Human Resources, Payroll, IT Format:  Virtual Round Table Sessions Frequency: As Scheduled Hosted/Facilitated by:   Scott Knaul, ...

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Future Stores West

June 16 - June 20
The Sheraton Seattle, 1400 6th Ave
Seattle, WA 98101

The Leading Conference For In-Store Innovators For successful retailers, business-as-usual is long gone. But what's next in 2019, 2020, and beyond? Find out at Future Stores Seattle, the conference that prepares senior retail executives in operations, marketing, digital, and technology to lead their companies into the future. This conference is four days of action-packed stories, conversations and connections with the top minds in retail. Explore how leading retailers are overhauling store technology, retooling front line associates, and creating the retail ...

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Retail & Hospitality Virtual Round Tables

June 17
|Recurring Event (See all)
bi-weekly

Future Event Dates are TBD Join retail and hospitality leaders online to share and explore the implications of COVID-19 and the new normal that continues to evolve.  Examine how retailers are navigating remote work, adapting recruiting and hiring strategies and transforming labor models - possibly forever - to keep employees safe, engaged and productive. ---------------- Participants:  Retail & Hospitality Leaders Functional Roles:  Store Operations, Human Resources, Payroll, IT Format:  Virtual Round Table Sessions Frequency: As Scheduled Hosted/Facilitated by:   Scott Knaul, ...

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SHRM 2020 Annual Conference & Exposition

June 28 - July 1
San Diego Convention Center San Diego, CA United States

The SHRM Annual Conference & Exposition is a chance to gather with some of the greatest minds in human resources, academia, business, globalization, and leadership. The SHRM (Society for Human Resource Management) conference offers the most comprehensive and relevant professional development programs where attendees can learn real strategies and techniques for improving their work and workplace. Human Capital Management Leader Workforce Insight’s human capital management experts leverage their deep workforce management and human capital management expertise to provide strategic planning, technology, and analytics services ...

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July 2020

Retail & Hospitality Virtual Round Tables

July 1
|Recurring Event (See all)
bi-weekly

Future Event Dates are TBD Join retail and hospitality leaders online to share and explore the implications of COVID-19 and the new normal that continues to evolve.  Examine how retailers are navigating remote work, adapting recruiting and hiring strategies and transforming labor models - possibly forever - to keep employees safe, engaged and productive. ---------------- Participants:  Retail & Hospitality Leaders Functional Roles:  Store Operations, Human Resources, Payroll, IT Format:  Virtual Round Table Sessions Frequency: As Scheduled Hosted/Facilitated by:   Scott Knaul, ...

Find out more »

Retail & Hospitality Virtual Round Tables

July 15
|Recurring Event (See all)
bi-weekly

Future Event Dates are TBD Join retail and hospitality leaders online to share and explore the implications of COVID-19 and the new normal that continues to evolve.  Examine how retailers are navigating remote work, adapting recruiting and hiring strategies and transforming labor models - possibly forever - to keep employees safe, engaged and productive. ---------------- Participants:  Retail & Hospitality Leaders Functional Roles:  Store Operations, Human Resources, Payroll, IT Format:  Virtual Round Table Sessions Frequency: As Scheduled Hosted/Facilitated by:   Scott Knaul, ...

Find out more »

September 2020

Workday Rising 2020

September 21 - September 24
Moscone Convention Center San Francisco, CA United States

Join the Workday community at the annual Workday Rising conference in San Francisco, September 21- 24, 2020, to share solutions to complex challenges, explore what’s possible with technology, and shape the future of business with sessions focused on Thought Leadership, Business & Product Strategy, and Accreditation Training & Workshops. Registration opens in June!  Trusted Partner & World Leader in Workforce Optimization Workforce Insight is the leading Workday trusted advisor to enterprise organizations. Our HCM experts provide best-in-class workforce operating models ...

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Interop World

September 21 - September 24
Austin Convention Center Austin, TX United States

At Interop 2020, join Networking and IT professionals of all levels learning how to apply technology solutions to drive better business outcomes for their organizations. You will receive a comprehensive approach to the business of IT through focus sessions on key technology, processes, and talent issues, that Networking and IT professionals must master to lead and manage their digital transformations. Workforce Analytics Experts From strategic analytics planning to optimization and beyond, Workforce Insight’s analytics services have helped many organizations achieve better visibility to labor ...

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StoreForce Client Conference 2020

September 21
TBD TBD, United States

*Dates & venue for 2020 are still TBD* At the annual StoreForce Client conference, you will have the opportunity to learn how Retail Field Leaders can deliver results in today's retail environment. StoreForce Experts will share insight with you during the general session as well as facilitate a learning track to ensure you get the most out of your conference experience. Most importantly, you will experience the Client Conference shoulder to shoulder with your colleagues and peers in the StoreForce ...

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October 2020

HR Technology Conference and Exhibition

October 13 - October 16
The Venetian, Las Vegas, 3355 S Las Vegas Blvd
Las Vegas, NV 89109 United States

HR Tech 2020 is the place to get the whole picture of the HR technology market, whether you’re looking to increase your knowledge to buy and effectively implement new HR systems or simply to stay on top of a rapidly changing industry. HR Tech has been a key catalyst for tens of thousands of HR and IT executives in their quest to leverage technology and secure HR’s role as a pivotal component in their company’s overall success for over 20 years. People-focused ...

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