Retail & Services

Trusted Advisor

Our Retail & Services Practice helps large organizations optimize labor models, strategies and technology to directly align with the desired customer experience – increasing associate retention and improving financial performance.   We help:

Core Capabilities

Workforce Insight helps clients evaluate, implement and adopt the optimal workforce strategy and technology to achieve and sustain operational excellence

Technology Services

  • Vendor Selection
  • Implementations & Upgrades
  • Client Side Project Management &
    Staff Augmentation
  • Change Management & Training
  • Post Implementation Managed Services

Strategic Solutions

  • Labor Model Development
  • Analytics Consulting & Implementation Services
  • Advanced Analytics Models & Extensions
  • Assessments & Roadmaps
  • Client Side Advisory Services
  • Workforce Operational Excellence

Meet Our Retail Practice Leaders

Our Retail Practice is comprised of former retailers with deep retail operations expertise.  We’ve worn your shoes.
We share history of success in optimizing labor models, strategies and technology to deliver a consistent employee and customer experience.

NEWS & INSIGHTS

Workforce Insight Acquires Presence of IT Workforce Management North America

November 11, 2019 Workforce Insight, a world leader in workforce optimization, announced today that it has reached a definitive agreement to acquire Presence of IT Workforce Management North America, LLC, a recognized leader in the Human Capital Management (HCM) and Workforce Management (WFM) space across North America.

Workforce Insight Acquires SMK Workforce Solutions

July 1, 2019 Denver, CO – Workforce Insight, a world leader in workforce optimization, announced today that it has acquired SMK Workforce Solutions, a recognized leader in workforce management across retail and consumer services markets.

WorkForce Software VISION 2019: Event Summary and Highlights

This year’s event was a success, drawing a record number of attendees and featuring industry roundtables, product demos, thought leadership sessions and a host of social events and networking opportunities with colleagues, clients, and WorkForce Software implementation experts.

Healthcare Forum 2019 – Registration Open for Healthcare Leaders

Workforce Insight will be leading “The Transformation of Acuity-Driven Staffing Models and Impact on Operating Budget” (Presented by Shelley Simkins, MSN, MBA – VP, Operational Excellence).
Loading Events

Upcoming Events › Retail

Events Search and Views Navigation

Event Views Navigation

January 2020

NRF 2020 Vision

January 11, 2020 - January 14, 2020
Jacob Javits Convetion Ceter, 429 11th Avenue
New York, NY 10001
+ Google Map

NRF 2020: Retail’s Big Show NRF 2020: Retail's Big Show is the world's largest annual retail industry conference and expo. This 3-day event will include 38,000 attendees from 99 countries, 16,000 retailers, and 800+ exhibitors. A marketplace for ideas and relationships, the event is a chance to drive impact by forging new partnerships, trying out best-in-class experiences, and learning from some of the biggest players transforming retail today.   Retail Workforce Management Experts Workforce Insight's team of retail operations specialists ...

Find out more »

February 2020

Future Stores East

February 9, 2020 - February 11, 2020
Miami Marriott Biscayne Bay, 1633 N Bayshore Drive
Miami, FL 33132
+ Google Map

The Leading Conference For In-Store Innovators At Future Stores Miami, you’ll explore how leading retailers are overhauling their in-store experience and balancing high tech with high touch. You’ll gain strategies to use store technology effectively, retool your front line associates, and create the store experience of the future. Walk away with actionable strategies to provide high touch experiences for today’s retail customer. Future Stores was launched in 2013 and continues to be a leading in-store experience event. Their events take ...

Find out more »

May 2020

SAP Sapphire Now & ASUG Annual Conference

May 12, 2020 - May 14, 2020
Orange County Convention Center, 9800 International Dr.
Orlando, FL 32819
+ Google Map

Learn How to Realize Intelligent Enterprise Vision Immerse yourself in SAP & ASUG's partner conference where you'll have the opportunity to learn from your peers about what it takes to adopt and support SAP solutions successfully. Ask other SAP customers and experts questions related to their projects during customer-to-customer group discussion sessions. SAP SAP is a market leader in end-to-end enterprise application software, database, analytics, intelligent technologies, and experience management.  SAP innovations help 437,000 customers worldwide work together more efficiently ...

Find out more »

June 2020

Future Stores West

June 16, 2020 - June 20, 2020
The Sheraton Seattle, 1400 6th Ave
Seattle, WA 98101
+ Google Map

The Leading Conference For In-Store Innovators For successful retailers, business-as-usual is long gone. But what's next in 2019, 2020, and beyond? Find out at Future Stores Seattle, the conference that prepares senior retail executives in operations, marketing, digital, and technology to lead their companies into the future. This conference is four days of action-packed stories, conversations and connections with the top minds in retail. Explore how leading retailers are overhauling store technology, retooling front line associates, and creating the retail ...

Find out more »
+ Export Events