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Retail & Services

Trusted Advisor

Our Retail & Services Practice helps enterprise organizations optimize their workforce strategy to deliver an exceptional customer experience while managing labor costs and improving profitability. We help:

Retail

Hospitality

Financial Services

Business Services

Holistic Framework

Our proven framework helps clients leverage people-centered strategies to optimize performance – aligning technology, analytics and workforce strategy to drive and sustain success.

Optimization 3 lens

Core Capabilities

IMPLEMENTATION

technology

Technology

WFM implementation experts deploy your solution leveraging proven project management, training and change management strategies to deliver efficient and successful adoption.
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OPTIMIZATION

advisory

Advisory

Retail & Services experts leverage their experience to support your organization with best practices, tools, and strategies to drive and sustain success managing your workforce.
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analytics

Analytics

Analytics experts deploy, customize and optimize your workforce analytics solutions to enable data driven cultures of improvement.
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Driving Value for our Retail & Services Clients

Leading Retail Chain Optimizes Scheduling to Improve Customer Experience and Conversion
National Retailer Targets 100% Payroll Efficiency with Kronos Analytics to Improve Customer Service & Profitability
Large School District Deploys WorkForce Software to Streamline & Optimize
Retailer Leverages Kronos Workforce Analytics to Drive Optimized Scheduling Adoption and Reduce Unscheduled Overtime
WorkForce Software Implementation: School, Research Institute and Fine Arts Museum
Leading Retailer Optimizes Kronos Analytics to Boost Conversion
CHECK OUT OUR CUSTOMER PROFILES
what is your workforce iq
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NEWS & INSIGHTS

WorkForce Software VISION 2019: Event Summary and Highlights

WorkForce Software VISION 2019: Event Summary & Highlights Workforce Software’s VISION 2019 user conference concluded this week in Denver. This year’s event was a success, drawing a record number of attendees and featuring industry roundtables, product demos, thought leadership sessions and a host of social events and networking opportunities with colleagues, clients, and WorkForce Software ...

Healthcare Forum 2019 – Registration Open for Healthcare Leaders

Healthcare Forum 2019 - Registration Open for Healthcare Leaders Register Today Please join Workforce Insight at the 2019 Healthcare Forum between April 25 through June 12 in one of the following 5 Cities. These events are complimentary for Healthcare Leaders (Directors and above) at Provider Organizations, so space is limited. Learn More Workforce Insight will ...

How Silos are Hindering Healthcare Organizations’ Ability to Achieve & Sustain Workforce Operational Excellence

How Silos are Hindering Healthcare Organizations’ Ability to Achieve & Sustain Workforce Operational Excellence Data rich and information poor, healthcare providers continue to struggle with how to align their workforce strategy with organizational goals for clinical quality, financial improvement and employee satisfaction –  when everyone (and no one) owns workforce operations.    Download PDF Explore ...

The Move to Kronos “Flash Free” is Underway: Is Your Organization Ready?

The Move to Kronos "Flash Free" is Underway - Is Your Organization Ready? Since Adobe’s announcement regarding the termination of support for Flash by the end of 2020, many major technology players and most browsers have begun to transition to HTML5. This year, Microsoft will disable Flash by default in both Microsoft Edge and Internet ...

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