Retail & Services

Trusted Advisor

Our Retail & Services Practice helps large organizations optimize labor models, strategies and technology to directly align with the desired customer experience – increasing associate retention and improving financial performance.   We help:

Core Capabilities

Workforce Insight helps clients evaluate, implement and adopt the optimal workforce strategy and technology to achieve and sustain operational excellence

Technology Services

  • Vendor Selection
  • Implementations & Upgrades
  • Client Side Project Management &
    Staff Augmentation
  • Change Management & Training
  • Post Implementation Managed Services

Strategic Solutions

  • Labor Model Development
  • Analytics Consulting & Implementation Services
  • Advanced Analytics Models & Extensions
  • Assessments & Roadmaps
  • Client Side Advisory Services
  • Workforce Operational Excellence

Meet Our Retail Practice Leaders

Our Retail Practice is comprised of former retailers with deep retail operations expertise.  We’ve worn your shoes.
We share history of success in optimizing labor models, strategies and technology to deliver a consistent employee and customer experience.

NEWS & INSIGHTS

Workforce Insight Acquires SMK Workforce Solutions

July 1, 2019 Denver, CO – Workforce Insight, a world leader in workforce optimization, announced today that it has acquired SMK Workforce Solutions, a recognized leader in workforce management across retail and consumer services markets.

WorkForce Software VISION 2019: Event Summary and Highlights

This year’s event was a success, drawing a record number of attendees and featuring industry roundtables, product demos, thought leadership sessions and a host of social events and networking opportunities with colleagues, clients, and WorkForce Software implementation experts.

Healthcare Forum 2019 – Registration Open for Healthcare Leaders

Workforce Insight will be leading “The Transformation of Acuity-Driven Staffing Models and Impact on Operating Budget” (Presented by Shelley Simkins, MSN, MBA – VP, Operational Excellence).

How Silos are Hindering Healthcare Organizations’ Ability to Achieve & Sustain Workforce Operational Excellence

Data rich and information poor, healthcare providers continue to struggle with how to align their workforce strategy with organizational goals for clinical quality, financial improvement and employee satisfaction –  when everyone (and no one) owns workforce operations. 
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September 2019

SAP SuccessConnect 2019

September 16 @ 6:00 pm - September 18 @ 7:30 pm PDT
Aria Las Vegas, 3730 S Las Vegas
Las Vegas, NV 89158 United States
SAP Success Connect 2019

Join other HR executives and senior business leaders for SAP SuccessConnect 2019, with an agenda full of inspiring keynotes, informative breakout sessions, and countless ways to connect with peers and industry experts. Hear strategies, best practices and first-hand experiences to help you solve the most pressing workforce related challenges today and anticipate those of the future, while: Building a business focused on people and create a culture that attracts, retains and maximizes high-performing people Becoming a magnet for talent and ...

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StoreForce Client Conference 2019

September 19 - September 20
Le Méridien, 1475 California St.
Denver, CO 80202
Storeforce Conference 2019

At the StoreForce Client conference, attendees will have the opportunity to learn how retail field leaders can deliver results in today's retail environment. StoreForce experts will share insights during the general session as well as facilitate a learning track to ensure attendees get the most out of the conference experience. Experience the 2019 StoreForce Client Conference shoulder to shoulder with colleagues and peers in the StoreForce community, and dive into key focus items that will include employee engagement, KPI performance, ...

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Inforum 2019

September 23 @ 8:00 am - September 26 @ 5:00 pm MDT

Inforum 2019 Conference This one-of-a-kind event is your all-access pass to the information and resources you need to optimize the value of your Infor investment. Discover and learn from industry experts on specific products and in key industries so you can build the skills and knowledge to maximize the technology you have today and prepare for what comes next. Connect with your Infor community of product experts, partners, peers, colleagues and friends with networking events, panels and roundtables. Get inspired ...

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October 2019

Workday Rising 2019

October 14 @ 8:00 am - October 17 @ 5:00 pm EDT
Orange County Convention Center, 9800 International Dr.
Orlando, FL 32819

Workday Rising 2019 - Orlando With hundreds of sessions across 10 tracks, Workday Rising 2019 provides an opportunity to learn how Workday technology works and what you can achieve. Join the Workday community to share solutions to complex challenges, explore what’s possible with technology, and shape the future of business. This week-long conference with sessions focused on Thought Leadership, Business & Product Strategy, and Accreditation Training & Workshops offers breakout sessions, product demos, interactive hands-on labs, theater sessions, peer-to-peer meetups, ...

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November 2019

KronosWorks 2019

November 10 @ 8:00 am - November 12 @ 5:00 pm PST

Workforce Insight is the leading Kronos Services Partner, proud Dimensions Partner and Sponsor, with more than 12 years of success implementing and optimizing Kronos solutions to deliver high impact results for our enterprise clients. Learn more about how we’re helping clients build their Kronos Optimization Roadmap. Related Links:   Kronos Implementation & Optimization Services Kronos Analytics Center of Excellence Kronos Client Profiles - Implementation, Optimization & Analytics Industries We Serve (Healthcare, Manufacturing, Retail & Services)   Event Description: The world’s largest ...

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