Retail & Services

Trusted Advisor

Our Retail & Services Practice helps large organizations optimize labor models, strategies and technology to directly align with the desired customer experience – increasing associate retention and improving financial performance.   We help:

Core Capabilities

Workforce Insight helps clients evaluate, implement and adopt the optimal workforce strategy and technology to achieve and sustain operational excellence

Technology Services

  • Vendor Selection
  • Implementations & Upgrades
  • Client Side Project Management &
    Staff Augmentation
  • Change Management & Training
  • Post Implementation Managed Services

Strategic Solutions

  • Labor Model Development
  • Analytics Consulting & Implementation Services
  • Advanced Analytics Models & Extensions
  • Assessments & Roadmaps
  • Client Side Advisory Services
  • Workforce Operational Excellence

NEWS & INSIGHTS

Workforce Insight is Now a Part of Accenture

July 20, 2021- Accenture (NYSE: ACN) has acquired Workforce Insight, a workforce optimization consultancy that provides workforce management and human capital management advisory and technology services. The acquisition enhances Accenture’s workforce management capabilities and further strengthens its ability to deliver HR transformation to clients.

Manufacturing Workforce Agility – Key Insights

As leading manufacturers seek to drive business continuity and compete amid extraordinary times, the focus has shifted to developing more innovative cultures and leveraging flexible operating models to recession-proof the organization while continuing to attract, engage, and retain talent.

Workforce Insight Acquires Hive Tech HR

October 12, 2020 - Workforce Insight, a world leader in workforce optimization, announced today that it has reached a definitive agreement to acquire Hive Tech HR, a market leader in human capital management (HCM) advisory services and a certified partner of Ultimate Software (now Ultimate Kronos Group - UKG).

Virtual VISION 2020: Event Recap

The WorkForce Software (WFS) Virtual VISION 2020 user conference, held this year on September 29 & 30, did not fail to impress—even amid the COVID-19 pandemic. This year’s event, which was held entirely virtually for the first time, drew more than 900 attendees interacting through an online platform to take advantage of engaging executive and keynote speeches, breakout sessions, fireside chats with WFS clients, and a host of opportunities for networking with colleagues, clients, and WFS experts.
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February 2021

Leveraging Analytics to Build a More Flexible Labor Model (On-Demand Webinar)

February 1, 2021 - July 21, 2023
online United States
retaildive webinar

Learn How Retailers Are Making Data More Actionable Amid Crisis A Workforce Insight and Kronos (UKG) webinar Hosted by RetailDive As retail, hospitality and foodservice industries are navigating unprecedented levels of change impacting both customers and frontline employees, the ability to creatively flex and share associates across job roles, locations and brands has never been more critical.   Learn how complex retail organizations are making data more consumable and impactful and shifting the way they hire and schedule associates to deliver ...

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December 2021

UKG Connections

December 13 - December 16
Las Vegas Las Vegas, NV United States
ukg connections

UKG Connections is a three full-day conference for UKG Pro customers filled with collaboration, knowledge sharing, hands-on learning, and connecting.  Attendees can meet with peers, share new ideas, and talk directly with our product experts. Create your own agenda and mingle with other UKG Pro customers. Attend online or in-person in Las Vegas and expect insightful sessions and demonstrations by keynote speakers from across the globe. Three days of sessions, a private concert, and welcome party A personalized schedule that ...

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January 2022

NRF 2022: Retail’s Big Show

January 16, 2022 - January 18, 2022
Jacob Javits Convetion Ceter, 429 11th Avenue
New York, NY 10001

NRF’s Retail's Big Show, annual conference and expo, unites an industry with insightful sessions, the newest tech and the opportunity to make connections with retail visionaries. This year the event will be back in person at the Javits Center in New York. Event Highlights: With nearly 30,000 retailers, vendors and industry experts, NRF 2022 is an unmatched networking opportunity. NRF 2022 brings together industry visionaries to tackle retail's biggest topics and forecast what's next. Test drive the future of retail on our massive Expo with ...

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February 2022

NGA Show 2022

February 27, 2022 - March 1, 2022
Caesars Forum Las Vegas, NV United States
nga show

With 60+ specialized educational workshops led by retailers for retailers and more than 400 companies on the EXPO floor showcasing innovative and game-changing products and solutions, The NGA Show provides countless opportunities to learn from your peers and other industry thought leaders. Attend the NGA Show and bring home ideas that will drive profitable growth for your company. Every year NGA welcomes food manufacturers, service providers and grocery industry experts to share fresh ideas and innovative thinking about food products, ...

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