CHALLENGE

With the burden of manually generating productivity data from multiple sources and departments, and the inability to quickly analyze data in a way that would lead to timely and proactive improvements, this university hospital system’s productivity goals were consistently falling short. While the organization was eager to implement a workforce analytics platform to provide automated, transparent, and streamlined access to actionable data, the pressing demands of other high-priority HCM and WFM initiatives and the lack of sufficient resources to carry them out simultaneously meant missed opportunities to provide quality care at a lower cost.