This large international retailer was seeking to improve scheduling accuracy and ensure that stores were staffed appropriately relative to forecasted customer volume.
Many of the organization’s stores were kiosks in mall sites, staffed by 1 to 2 associates at a time -making store coverage and staff planning critical to avoid unscheduled overtime. The organization was recovering from a previously failed attempt at deploying optimized scheduling, and sought a more intelligent approach to successfully replace its rudimentary paper-based system. The retailer had invested in Kronos Analytics but had not recognized the value it could deliver in providing insight and visibility to drive successful adoption of optimized scheduling.
Workforce Insight was engaged to help introduce optimized scheduling and drive successful adoption in multiple waves across the country,
Key analytics and retail workforce management consulting solutions included:
Large International Eyewear Company