This large retail organization was striving to more accurately and efficiently forecast and better allocate store associates during peak business hours to improve customer service. However, the current state use of manual spreadsheets and processes made scheduling efforts a daunting task rife with error and inconsistencies between stores.
The organization developed payroll budgets at the corporate level for every location, leaving weekly payroll allocation at the discretion of store managers. But without the tools to help identify the root cause of forecasting and scheduling inaccuracies, managers were unable to achieve optimal alignment of associates with the types of customer services required. The result was a lackluster customer experience and payroll waste due to misaligned labor spend.
Workforce Insight was engaged to help the organization implement, adapt, and augment Kronos Analytics, improving visibility to the data critical to achieving payroll efficiency, improving customer service, and boosting profit margin.
Key areas of focus included:
National Printing & Shipping Services Chain