In tandem with the multi-facility deployment of the Kronos WFM solution, Workforce Insight helped identify areas where Kronos Analytics could be more fully leveraged to achieve productivity and cost-control objectives. Workforce Insight’s analytics and healthcare operations experts helped develop custom dashboards, identify pain points, develop standard metrics and KPIs, establish baselines and institute facility and department-specific targets to help tackle problem areas and accurately calculate ROI.

Workforce Insight helped the organization centralize and standardize WFM processes, policies, and scheduling cycles, and provided formal dashboard training services to teach leaders and key users how to analyze and interpret data, while providing insight on how to improve metrics when variances occur. Armed with the information they needed and the skills to take meaningful action toward the organization’s objectives, the client was able to bolster the success of their Kronos implementation. As each market and facility was rolled out, the data was analyzed to measure implementation successes and create lessons learned to apply to the rollout for subsequent markets.