CHALLENGE

This health system was facing unprecedented margin pressure and demand to reduce operating costs. The organization had already matured its labor productivity management program, but suspected hidden labor savings opportunities and waste. The health system sought to leverage existing Kronos® technology and data, but lacked internal resources and expertise to accelerate visibility to the most impactful savings opportunities.

SOLUTION

Healthcare WFM & Kronos® Analytics Consulting

Within 5 weeks, Workforce Insight’s healthcare workforce management and analytics experts provided this client with turn-key visibility to the most impactful hidden labor costs and areas of waste

Analytics Strategic Planning, KPI Definition & Performance Target Setting

Workforce Insight helped this healthcare provider identify and define prioritized labor cost optimization use cases, KPIs and performance targets for custom dashboard, including guidance on metrics and targets by hospital department and functional area.
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Custom Dashboard for Healthcare (Use Case: Labor Cost Optimization)

Workforce Insight augmented the client’s team with healthcare workforce management and analytics expertise, providing speed-to-value through:

  • Custom dashboard focused on labor cost performance indicators, exclusive of labor productivity, to drive operational improvement
  • Drill down functionality for root cause analysis – by department and by employee for each labor cost KPI to drive actionable performance improvement
  • Ability to set performance targets by key labor cost optimization metric, by department
  • Consolidated organizational performance measurement by labor cost KPI
  • Ability to leverage client’s existing Kronos® security settings and data structures

Client Platform:  Kronos®

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Hospitals
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Employees