Global Manufacturer Identifies Best Fit WFM Solution and Deploys across US & MX to Boost Efficiency

Vendor Selection + US/Mexico Implementation (Manufacturer)

Manufacturing & Logistics


With multiple unionized NAFTA plants and distribution centers across the U.S. and Mexico operating under different timekeeping and attendance solutions, this global manufacturer was not only falling short of the unified, “one company” operational approach it was aiming to achieve, but was missing out on key opportunities to minimize compliance risk, reduce labor costs and realize efficiencies that would allow for a more competitive position in the marketplace.  The company selected Workforce Insight as a known and trusted third-party workforce management consulting and implementation firm to assist with the selection of a time and attendance solution that was a best fit for meeting the organization’s needs. As unbiased specialists in all WFM solutions and products available, we partnered with this client to perform full-scale vendor selection followed by the enterprise implementation of the chosen solution.

manufacturer worker


Following the vendor selection, Workforce Insight was selected to provide a team of implementation specialists with extensive Kronos expertise to roll out the system across the enterprise. Services delivered included:

Kronos WFM System Implementation

Timekeeping, Calculated Accruals and Attendance, utilizing complex integration to handle client global requirements

IVR/telephony system, biometric clocks, employee self-service functionality

Integration management, including person import and payroll export (US & MX)

Change Management & Training, including change management and communication strategy development and execution, training strategy development, instructor-ledend-user training development and delivery

Post Implementation Support/Managed Services -

Managed Services/Support for ongoing Kronos solution support and maintenance, allowing uninterrupted, just-in-time access to Kronos expertise and knowledge base, augmenting client resources

Key Workforce Insight Roles:

  • Project Manager
  • Solution Architect
  • Configuration Consultant
  • Testing Support and Test Case Writing
  • Change Management & Training
  • Technical Support
  • KGS and Kronos Cloud liaison
  • Managed Services end user support post-go live


Global Commercial Vehicle Manufacturer

Plants, 3 Distribution Centers

WFM SERVICES (delivered in addition to analytics services)


  • Kronos Workforce Scheduler, Timekeeper and Absence
    Manager Implementation (+Mobile) & Configuration Support
  • Training & Change Management Services


  • Pay Practice Standardization/Optimization
  • Scheduling Standardization & Staffing Model Optimization
  • Labor Productivity Target Development