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Following the successful implementation/upgrade of workforce management solutions, many enterprise customers seek ongoing support to keep up with their ever-changing business needs, processes, pay rules and union agreements.

Often resource constraints and staff turnover add further complexity when seeking a cost-effective approach to retaining seasoned experts with up-to-date knowledge to consistently support these applications. Workforce Insight works in tandem with our workforce management partners and your internal team, serving as the trusted client advisor to drive ongoing adoption and alignment of the system with changing business needs.

We welcome the opportunity to design a customized Managed Services Model to address your anticipated post implementation needs, without duplicating services provided internally or by the system vendor.

engaged employees

Post Implementation Managed Service Models

Workforce Insight delivers a proven managed services framework, with the flexibility to accommodate each client’s unique mix of Kronos modules, versions and devices including the following most common enterprise wfm solutions:

Workforce Timekeeper

Workforce Scheduler

Workforce Absence Manager

Workforce Analytics

Workforce Activities

Workforce Planner

Workforce Mobile

Workforce Tablet

Self Service

(Manager & Employee)

Data Collection

(clocks, biometrics, IVR, etc.)

Rapid Access - Scaled to Customer Demand

Workforce Insight’s Managed Services assume responsibility for providing a pre-defined set of services, based on the anticipated needs and service level agreements established with each client. These typically include:

HELP DESK SUPPORT

Client-side tiered support model, based on client needs/goals, i.e. password resets, new user set-up, day-to-day “how to” questions, etc.

DAY TO DAY APPLICATION MANAGEMENT AND TECHNICAL SUPPORT

Clocks, interfaces, user access management, etc.

DATA BACKUP AND DISASTER RECOVERY

On premise hosted environments

FUNCTIONAL APPLICATION SUPPORT

Annual holiday updates, pay rule configuration changes driven by collective bargaining agreements, etc.

APPLICATION LIFECYCLE SUPPORT

Upgrades, service packs, non-production environments, etc.

CLOCK DEPOT EXCHANGE

Inventory management, configuration and distribution of clocks and related accessories, biometrics, etc.