NEWS & INSIGHTS

As brick and mortar retailers evolve to adapt in a competitive online marketplace, the need for an engaged, properly trained, and effectively scheduled workforce has never been more critical. Despite today’s wide range of retail-focused technology and its role in an organization’s growth, a retailer’s workforce is still its biggest asset in the effort to differentiate the brand, drive customer satisfaction and boost conversion. In order to best utilize such an asset, many retailers are moving toward investing in robust labor scheduling software applications to optimize scheduling.

The Kronos Retail & Hospitality Executive Summit held on Hilton Head Island, SC, drew a large number of retail and hospitality industry leaders and executives representing Kronos clients from across the nation. The event, in its 19th year, featured keynote speakers, panel discussions, breakout sessions, and informational forums around Kronos solutions and product roadmaps, as well as social events.

Big Data, Labor Analytics & Artificial Intelligence (AI)
While this year’s event covered a variety of retail and hospitality industry and workforce management topics, Artificial Intelligence (AI), big data, and analytics were a trending subject throughout the three-day summit. The key topic areas tied into the Kronos Dimensions platform and highlighted AI’s role in predictive forecasting and scheduling, and focused on the significance of labor analytics. for retailers.

Workforce Insight’s analytics-related discussions with attendees centered on low investment “quick wins” and strategies for leveraging Kronos labor data – across versions and platforms – to optimize scheduling, improve profitability, drive customer engagement, and to demonstrate adherence with complex labor law requirements at the federal, state and local levels.

Kronos Dimensions – Transition Highlights
Another topic that continues to dominate the discussion among Kronos clients is the transition to the Dimensions platform, which also shared the spotlight at this event. Kronos and Brookstone, a Dimensions lighthouse client, joined together to talk about the new platform and its advantageous effects on Brookstone’s business, while other sessions focused on Workforce Central and Workforce Ready, with an additional look at Kronos product roadmaps and a glimpse into future functionality and capabilities.

What We Heard from Retail & Hospitality Customers
As a proud sponsor and longstanding Kronos partner, Workforce Insight was onsite taking part in the event and fielding questions on the minds of retailers – many of which had common threads around both analytics and transitioning to Dimensions. A significant number of retailers are contemplating whether and when to make the move to the new platform, or wanting to know the value they can get from their current system in the time before transition. Retailers are also interested in how their organizations can best profit from analytics now, taking advantage of the labor data visibility, it can provide, regardless of their current version or intended transition roadmap.

Workforce Insight – 12+ Year Kronos Partner & Trusted Advisor
Amid the buzz of excitement related to the Dimensions Platform, Workforce Insight is commonly engaged by retailers to help evaluate their organization’s Dimensions readiness, to explore ways to leverage analytics sooner rather than later with minimal investment, and to identify change management needs associated with future transitions. As a longstanding Kronos Gold and Kronos Connect partner, as well as one of the first partners to be trained directly by Kronos on the Dimensions platform, Workforce Insight has answers to the common questions that come along with the move to Dimensions and how to harness the power of analytics in ways that are specifically tailored to your organization.  Our retail/hospitality workforce management and analytics experts can help you validate or revitalize your workforce management roadmap, formulating a customized future state plan based on the specific needs and requirements of your business. Contact us today to see how we can help your organization succeed.

Workforce Insight is pleased to announce its participation in the 2018 American Organization of Nurse Executives (AONE) Annual Conference in Indianapolis. The event, held April 12-15, brings together nursing executives and organizational leadership from hospitals and healthcare organizations around the country to discuss today’s most common nursing challenges, and learn more about what steps organizations are taking to solve those challenges.
In an industry where people are undoubtedly a provider’s strongest focus and greatest asset, ensuring the best frontline talent is available to provide highest quality care to its patients should be a top priority. While many providers recognize the value of workforce management and its potential for helping healthcare organizations successfully achieve their mission and vision within the communities they serve, without the right approach to staffing and scheduling, challenges arise.

Download:  A Day in the Life of an Engaged Healthcare Employee

WorkJam & Workforce Insight White Paper: A Day in the Life of an Engaged Healthcare Employee

Read how to avoid the turnover crisis in the healthcare industry by taking a walk through a day in the life of an engaged nurse who uses Digital Workplace tools. Download the most current collaboration between WorkJam and Workforce Insight, A Day in the Life of an Engaged Healthcare Employee, to learn how health systems and other healthcare organizations are using a Digital Workplace to prevent attrition, increase productivity, and improve patient care.

Submit the form below to get immediate access to the white paper.



DENVER, March 13, 2018 – Workforce Insight announced today its strategic partnership with WorkJam, creators of Digital Workplace technology. The alliance between the two companies is aimed at serving healthcare organizations, helping providers boost performance and productivity while also improving the satisfaction of employees and the patients they serve.

Kronos 2018 Manufacturing Executive Summit

Workforce Insight - Kronos Manufacturing Summit Sponsor

The Kronos 2018 Manufacturing Executive Summit will kick off this week on May 9th. Representatives from than 100 Kronos manufacturing client organizations are expected to attend the event, which will be comprised of networking opportunities, breakout sessions, and panels on a variety of topics around workforce management tools and strategies and Kronos solutions.

The summit will feature discussions on labor analytics, workforce management technology best practices, and Kronos technology in the manufacturing industry—such as Dimensions readiness and what’s new and upcoming in Workforce Ready. This year’s event also highlights the importance of employee engagement, with sessions that take a close look at employee-centered strategies as a differentiator, and the importance of an engaged workforce in drawing next-generation talent to help organizations succeed on a global level.

Workforce Insight continues to be a proud sponsor of the Kronos Manufacturing Executive Summit. Our Manufacturing team will be in attendance at this year’s event, connecting with manufacturing organization leaders to discuss industry trends and challenges that impact an organization’s workforce management strategy, and to answer common questions Kronos customers are asking about issues such as cloud readiness, achieving a seamless Dimensions migration, and leveraging analytics to drive value for their businesses. Our manufacturing experts will share best practices and insights on how to make the right decisions around optimizing Kronos technology to achieve workforce management success amidst a backdrop of changing goals, requirements, and new opportunities, and discuss how Workforce Insight’s innovative proprietary tools, including our WorkforceIQ™ Optimization Framework and Analytics Center of Excellence (ACE) for Kronos, can help.

As Kronos Gold Partner, leading Kronos implementation and optimization services provider, and trusted Kronos advisor since 2006, Workforce Insight brings unmatched experience supporting complex Kronos projects in the manufacturing sector. Our Kronos project teams are comprised of Kronos experts and manufacturing industry SMEs with comprehensive knowledge and unmatched experience with Kronos solutions. We have a long history of proven success in delivering a full spectrum of services and support to help manufacturing industry clients achieve the optimal adoption of their Kronos workforce management systems, earning world-class customer satisfaction ratings for the services we provide.

Is your organization considering implementing or upgrading Kronos technology, or looking to optimize Kronos systems to realize ongoing ROI?  Visit with our team at the 2018 Kronos Manufacturing Executive Summit event, or contact us to see how we employ our industry knowledge, workforce management leadership, and Kronos expertise to help our clients achieve results.

 

 

Workforce Insight to Participate in Centricity LIVE 2018

Workforce Insight is pleased to announce its sponsorship participation in Centricity LIVE 2018, taking place at Caesar’s Palace in Las Vegas, NV, from May 16-18.

As a long time API Healthcare Software implementation partner and user conference participant, Workforce Insight looks forward to an exciting lineup of keynote speakers, thought leadership sessions, networking opportunities, and review of the latest API Healthcare technology innovations.

The Workforce Insight team will be on-site engaging with API Healthcare clients, including executives and leaders from academic medical centers, hospitals and health systems, as we proudly celebrate more than 10 years as an API Healthcare implementation services partner.  For the last decade, Workforce Insight has acted as a trusted advisor for API Healthcare clients, earning world-class customer satisfaction rankings as we help providers implement and optimize API Healthcare technology, and related staffing, scheduling, timekeeping and pay practices.

Our healthcare workforce management and technical experts have deep experience with API Healthcare solutions. We not only help our clients stay abreast of the latest solution capabilities to get the most from their investment, but offer holistic services that work in tandem with API Healthcare solutions.  Visit us in Vegas to learn how our WorkforceIQ™ Optimization Framework provides healthcare executives with valuable insight and visibility into their organization’s greatest opportunities for transforming workforce operating models, systems and processes to reduce costs and optimize labor productivity, without sacrificing patient care or staff satisfaction.

Is your organization looking to implement API Healthcare technology, or optimize workforce management practices?  Come visit Workforce Insight at this year’s Centricity LIVE event or contact us to discover how we have guided many satisfied healthcare clients through their workforce management initiatives, and how we can help your organization realize ongoing returns on its API Healthcare investment.

WorkForce Software Vision 2018: Recap, Review & Event Highlights

Workforce Software Vision 2018 Conference

Workforce Software’s 2018 Vision user conference wrapped up this week in Phoenix. This year’s event was a notable success, drawing a large number of attendees that included current and prospective WorkForce Software users, WorkForce Software executives, partners, service providers, and sponsoring firms.

Keynote Speaker & 2017 Highlights
The event featured keynote speaker and WorkForce Software CEO Mike Morini, whose 2017 year in review revealed WorkForce Software had signed 125 new customers in 2017, including an increasing number of large international companies with complex solution requirements. Morini emphasized the company’s focus on putting customer interests first to help organizations facilitate time and attendance and scheduling and improve compliance to achieve workforce management goals.

Impressive success stories in this regard were interspersed throughout this event. Morini put the spotlight on global retailer Walmart, whose health and wellness division has made WorkForce Software its workforce management system of choice, and several breakout sessions were dedicated to other large and well-known clients, such as Hallmark, who has been able to drastically reduce payroll costs and achieve significant ROI after implementing WorkForce Forecasting & Scheduling.

WorkForce Suite Product Roadmap Update
WorkForce Software’s Joe Ross, Vice President, Global Product Management, also played a big role in this year’s event, outlining the company’s projected roadmap for its WorkForce Suite and revealing recent release highlights. Some of these included the Crew Management feature mobile app and productivity tracker for field workers; Absence Compliance Tracker enhancements such as ADA reasonable accommodation tracking and multiple-document email capabilities, and an employee self-service mobile app for swapping scheduled shifts with manager approval.

Guest Keynote Speaker
Guest keynote speaker Margie Warrell, author of “Find Your Courage” and “Make Your Mark” rounded out the event with a motivational message for attendees, and sessions throughout the course of the event included thought leadership around today’s most pressing workforce management challenges, highlighting the importance of compliance with evolving labor laws and upcoming regulations, as well as women’s leadership in the workforce.

10+ Year Partner & Event Sponsor – Workforce Insight
Workforce Insight—a Silver Sponsor of this year’s event and a sponsoring supporter of the Vision conference since the event’s inception in 2010—was an active participant at the conference, connecting with past and present clients, colleagues, and WorkForce Software service and delivery teams. Our WorkForce Software technology SMEs, industry experts, and workforce management professionals heard workforce management challenges firsthand from attendees representing a variety of organizations at varying stages in their workforce management journeys, shared insights on implementation best practices, and discussed workforce management trends and strategies for achieving long-term goals.

As a WorkForce Software partner and implementation and advisory services provider for more than 10 years, Workforce Insight has led many organizations throughout their WorkForce Software implementation and optimization initiatives, providing expert industry knowledge and tools, such as our WorkforceIQ™ Optimization Framework, which helps identify key performance improvement areas and structure a big-picture strategy for ongoing workforce management success. We have done so for many well-known businesses and brands, forging longstanding business relationships with our clients and continuing to achieve world-class customer satisfaction rankings for the work we perform.

Is your organization considering implementing a new WorkForce Software solution or upgrading WorkForce Software solutions already in place? Contact us to learn how we help organizations seamlessly implement and optimize WorkForce Software solutions, offering a comprehensive range of services from implementation, testing support, tailored change management and system training services, to post-deployment support and beyond.

 

 

Whether your organization is moving to an entirely new workforce management platform or bringing new locations onto the current system in an effort to standardize across the organization, an enterprise-wide workforce management system implementation is a complex undertaking with many moving parts.

Workforce Insight to Sponsor 19th Annual Kronos Retail & Hospitality Executive Summit

The Kronos 2018 Retail & Hospitality Executive Summit gets underway this week on May 15.  The event, in its 19th year, is expected to draw more than 200 retail leaders and Kronos retail clients from across the country. The three-day summit will feature guest speakers, general industry-focused and thought leadership sessions, and interactive Kronos product discussions, as well as social activities and networking opportunities.

The spotlight this year is on big data and labor analytics. Key conversations at this year’s summit are expected to center on how analytics can be used to push the retail industry forward, helping retail organizations harness data at multiple levels to pinpoint opportunities for ongoing performance enhancement.

Workforce Insight is a proud sponsor of this year’s Kronos Retail & Hospitality Executive Summit. Representatives from our Retail Workforce Management & Analytics Practice  will be onsite talking to retailers about how we help customers get the most out of Kronos Analytics, leveraging our WorkforceIQ™ Optimization Framework and our Analytics Center of Excellence (ACE) for Kronos to drive more value from investments. From implementation and beyond, our retail analytics experts set retailers up for long-term success by helping establish customized KPIs and dashboards, setting performance targets at multiple levels, and operationalizing and measuring improvement—while providing the foundation for a data-driven culture to ensure ongoing return on the organization’s Kronos Analytics investment.

As a Kronos Gold Partner and trusted Kronos advisor since 2006, Workforce Insight is the leading Kronos implementation, optimization, and analytics services provider. We have helped more than 250 Kronos clients implement and optimize solutions, including Kronos Analytics, and have formed solid, long-term business relationships with our retail clients to help them realize sustained peak value from their Kronos solutions. We have led some of the largest Kronos initiatives to-date for some of the world’s most recognizable retail brands and have consistently earned world-class customer satisfaction ratings for the services we provide to our Kronos retail clients.

Is your organization considering implementing or optimizing Kronos Workforce Analytics, or wondering where to start in order to get the most out of the Kronos system already in place? Come see our team at the 2018 Kronos Retail Executive Summit event or contact us to learn more about how we employ our Kronos Analytics expertise in the retail sector to help our clients achieve meaningful results.

Workforce Insight’s WorkforceIQ™ Optimization Framework

Since our beginnings in 2006, Workforce Insight has helped hundreds of clients across a wide variety of industries, including large and well-known organizations in the healthcare, retail, manufacturing, and services sectors. Many of these clients had made major workforce management investments, but were struggling to know where to start or how to make the most of their people and technology to help their businesses thrive.

 

For 12 years, we have acted as a trusted workforce management advisor to our customers, providing sound, product-neutral advice to help clients achieve ongoing success with their workforce management initiatives and realize the return on the investments they have made. Workforce Insight’s WorkforceIQ™ Optimization Framework is the end result of this experience: a formalized, client-focused approach based on our long history of experience helping our clients transform workforce operating models, systems, and processes to reduce costs and optimize labor productivity.

 

Using WorkforceIQ™ Surveys and stakeholder and departmental feedback in combination with organizational labor data analysis by skilled workforce management professionals and industry experts, WorkforceIQ™ helps uncover gaps and pinpoints areas for change that can bring the highest level of positive impact toward an organization’s workforce management goals. With these insights in mind, Workforce Insight teams work with organizations at the executive level to identify and validate workforce management priorities, and then work collaboratively with clients to construct a clear-cut, realistic timeframe in which to carry out recommended actions.

 

Workforce Insight’s WorkforceIQ™ Optimization Framework is a foundational asset across industries, helping organizations optimize the management of their workforces by providing clear visibility to greatest opportunities for improvement—including both “quick-wins” and areas for high-potential, long-term gain. We have helped hospitals uncover millions in hidden savings and lower operating costs while maximizing the quality of patient care; helped retailers boost conversion and deliver a vastly improved customer experience; and helped manufacturers identify efficiency gaps to heighten productivity while minimizing compliance risk. Learn more about how WorkforceIQ™ has helped our customers, and how your organization can benefit from the many workforce optimization successes we’ve helped achieve for numerous clients we’ve served.

The Workforce Insight team is looking forward to the 2018 Workforce Software Vision 2018 Conference, which runs from April 30 - May 2 in Phoenix, AZ. The event will feature keynote speakers and panel discussions, breakout sessions and product demos, as well as networking events to help link attendees with peers, WorkForce Software SMEs, Workforce Insight workforce management experts, and others in the workforce management industry.