As SVP, Delivery, Mike Race oversees client-serving resources and project teams across all verticals to ensure the streamlined deployment and adoption of strategic workforce management solutions. Mike plays a key role in helping Workforce Insight deliver the highest level of service to its clients throughout their workforce management initiatives, working with the company’s strategic and process management groups to establish and consistently achieve efficiency and performance targets.
His unwavering focus on customer objectives and shared success throughout the delivery continuum have earned him a reputation for service delivery excellence, and his leadership in this area has resulted in a high level of success in the turnaround of projects otherwise marked for failure.
With a career that spans more than 20 years, Mike brings a unique blend of workforce management expertise from both customer and vendor perspectives, including experience leading technology initiatives as a client-side project manager as well as serving as Director of Implementation and Technical Services for a labor management technology firm, where he managed the delivery of workforce management solutions and a staff of 30 consultants. Mike holds a B.S. in Computer Systems from the University of Phoenix, as well as a Master Training Specialist certification with the United States Navy.