The Kronos Retail & Hospitality Executive Summit held on Hilton Head Island, SC, drew a large number of retail and hospitality industry leaders and executives representing Kronos clients from across the nation. The event, in its 19th year, featured keynote speakers, panel discussions, breakout sessions, and informational forums around Kronos solutions and product roadmaps, as well as social events.

Big Data, Labor Analytics & Artificial Intelligence (AI)
While this year’s event covered a variety of retail and hospitality industry and workforce management topics, Artificial Intelligence (AI), big data, and analytics were a trending subject throughout the three-day summit. The key topic areas tied into the Kronos Dimensions platform and highlighted AI’s role in predictive forecasting and scheduling, and focused on the significance of labor analytics. for retailers.

Workforce Insight’s analytics-related discussions with attendees centered on low investment “quick wins” and strategies for leveraging Kronos labor data – across versions and platforms – to optimize scheduling, improve profitability, drive customer engagement, and to demonstrate adherence with complex labor law requirements at the federal, state and local levels.

Kronos Dimensions – Transition Highlights
Another topic that continues to dominate the discussion among Kronos clients is the transition to the Dimensions platform, which also shared the spotlight at this event. Kronos and Brookstone, a Dimensions lighthouse client, joined together to talk about the new platform and its advantageous effects on Brookstone’s business, while other sessions focused on Workforce Central and Workforce Ready, with an additional look at Kronos product roadmaps and a glimpse into future functionality and capabilities.

What We Heard from Retail & Hospitality Customers
As a proud sponsor and longstanding Kronos partner, Workforce Insight was onsite taking part in the event and fielding questions on the minds of retailers – many of which had common threads around both analytics and transitioning to Dimensions. A significant number of retailers are contemplating whether and when to make the move to the new platform, or wanting to know the value they can get from their current system in the time before transition. Retailers are also interested in how their organizations can best profit from analytics now, taking advantage of the labor data visibility, it can provide, regardless of their current version or intended transition roadmap.

Workforce Insight – 12+ Year Kronos Partner & Trusted Advisor
Amid the buzz of excitement related to the Dimensions Platform, Workforce Insight is commonly engaged by retailers to help evaluate their organization’s Dimensions readiness, to explore ways to leverage analytics sooner rather than later with minimal investment, and to identify change management needs associated with future transitions. As a longstanding Kronos Gold and Kronos Connect partner, as well as one of the first partners to be trained directly by Kronos on the Dimensions platform, Workforce Insight has answers to the common questions that come along with the move to Dimensions and how to harness the power of analytics in ways that are specifically tailored to your organization.  Our retail/hospitality workforce management and analytics experts can help you validate or revitalize your workforce management roadmap, formulating a customized future state plan based on the specific needs and requirements of your business. Contact us today to see how we can help your organization succeed.