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Technology Services

Technology Solutions

As the largest third-party workforce management implementation services firm, Workforce Insight helps clients optimize investments in people, process and technology to improve financial performance and business success.  With unmatched expertise deploying leading workforce management solutions for complex organizations, our implementation teams help clients achieve superior results and ROI through the following services.

Implementation Services: Workforce Insight has unmatched expertise implementing all leading workforce management solutions and a history of success in guiding optimal use of systems and practices for complex organizations.

Requirements Gathering & Vendor Evaluation:  Requirements gathering and analysis helps organizations identify business, technical and functional needs to prepare for the selection and configuration of new workforce management solutions. Workforce Insight leverages a proven approach and cloud-based requirements management toolset, WFM Navigator®, to help streamline requirements gathering and standardization initiatives.

Enterprise Deployment Planning:  Workforce Insight is often engaged pre-implementation to develop a customized Enterprise Deployment Plan (EDP) to help clients identify the most effective implementation roadmap and deployment strategy – particularly effective for mergers, consolidation, centralization and standardization initiatives.

Change Management Services:  Certified change management experts help organizations achieve smooth adoption of new technology and process improvements – with a multi-tiered approach for engaging and transitioning all stakeholders.

Training Services: Workforce Insight provides training services for end users to ensure effective adoption of new workforce management solutions. Training delivery options include web-based, instructor-led, train-the-trainer and custom course materials produced by vendor-certified instructors.

Project Management:  In addition to providing turn-key implementation teams, Workforce Insight also provides stand-alone project management services, serving as the client-side project manager and domain expert guiding project success.

Staff Augmentation:  Obtaining skilled professionals who can deliver quality application design, configuration, training and management is becoming increasingly difficult for organizations seeking to deploy or upgrade workforce management technology. In addition to providing turn-key implementation teams, Workforce Insight helps clients augment in-house skills with highly seasoned and talented professionals who work under the direction of the client’s leadership.

Managed Services – Tiered Support:  Managed Services provide a cost-effective, turn-key solution for many clients with limited internal expertise and bandwidth to manage ongoing help desk functions, systems administration, training and change management needs.  With deep expertise across all workforce management solutions, our managed service subscription models are broad and flexible, with varying levels to accommodate the support needs of each business –  allowing clients to concentrate on their core business.