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IndustryWeek: Workforce Agility in Manufacturing Webinar

January 13, 2021 @ 2:00 pm - 3:00 pm EST

A Crucial Measurement for Organizational Success, Insights from an Industrywide Study

As leading manufacturers seek to drive business continuity and compete amid extraordinary times, the focus has shifted to developing more innovative cultures and leveraging flexible operating models to recession-proof the organization while continuing to attract, engage, and retain talent.

In an effort to understand how manufacturers are enabling data-driven cultures to thrive in the new normal, UKG (Ultimate Kronos Group) sponsored the Manufacturing Workforce Agility Study in partnership with Workforce Insight and Ankura.

This study, which included organizations across the manufacturing industry, sought to identify workforce agility maturity levels and correlations between data accessibility and employee enablement.

During this webinar, you will:

  • Learn what workforce agility means and the crucial role it plays in organizational success
  • Gain critical insights into industry best practices, trends, and opportunities uncovered by the Manufacturing Workforce Agility Study
  • Understand how leveraging employee-centric workforce management technology can help you increase organizational agility and achieve better business outcomes


Tony Santora, Chief Executive Officer, Workforce Insight
Tony Santora has been recognized as an exceptional leader with deep human capital management expertise and global operating experience, with an outstanding record of success in propelling organizations to new heights of market-leading growth. Previously, Santora served as the Managing Director of Global Markets at RiseSmart where he was responsible for building out the organization’s global deployment strategy and network.  Prior to RiseSmart Tony spent more than a decade at workforce solutions provider ManpowerGroup, where he held executive leadership roles in two of its specialty brands, Experis and Right Management. As the Global Managing Partner for Experis, Tony was responsible for the operations, restructuring and transformation of the global business and brand. During his time as Executive Vice President for Right Management, Tony drove exponential growth of the career and talent management practices and expanded the firms’ solution set and capabilities to scale through the creation of five global Centers of Excellence. Santora is a graduate of the United States Military Academy at West Point and served as a Captain in the Army before beginning his civilian career.

John Frehse, Senior Managing Director, Ankura Consulting
John Frehse is a Senior Managing Director at Ankura, based in the New York office. He has more than 20 years of experience focused on labor and operations strategy. John has developed and implemented strategies for more than 100 companies, and he delivers to corporate leaders innovative labor solutions that incorporate solutions to employee needs. His work has spanned a wide range of industries, including food and beverage, automotive, chemical, electronics, pharmaceuticals, power, call centers, banking/insurance, distribution, telecommunications, mining, government and healthcare.

John’s professional philosophy is that people are the most valuable resource of every company. His experience has proven that in order to create long-term success, a thoughtful and methodical approach to labor must be created. Before joining Ankura, John was a founding partner of Core Practice LLC, an international labor strategies firm. Prior to that, he was head of Global Strategic Services Sales for Blue Pumpkin Software, now known as Verint. His clients included the manufacturer of automobile driveline and drivetrain components and systems, a multinational food manufacturing and processing conglomerate, and a Canadian telecommunications and media company.

John sits on the board of The Workforce Institute and is a thought leader for its think tank. He is also a member of the advisory board for HR.com’s Workforce Management practice, where he educates management teams on union negotiation strategies and employee engagement methodologies.

Kylene Zenk, Director, Manufacturing Practice, UKG
Kylene Zenk, Director, Manufacturing Practice, leads awareness building efforts and go-to-market strategy execution for the manufacturing market at UKG, a global provider of workforce management and human capital management software solutions. Her primary focus is educating manufacturing organizations about the role of effective labor management in improving employee engagement and organizational performance. She is also responsible for partnering across sales, services, product development, and customer support to achieve sales growth and customer satisfaction goals.