VP, Retail Solutions
In the 20-plus years that Bill spent at Express, some of his (many) major accomplishments that impacted the customer and employee experiences include leading a workforce management efficiency initiative that enabled a reduction of over $35M in annual store expenses while also increasing store productivity by 30 percent. Bill also led the implementation of the Kronos scheduling and labor management system that delivered a $2M annual expense reduction while improving store-scheduling capabilities. He also designed and led the implementation for a payroll flex model resulting in over $5M of incremental volume annually and over $5M in expenses saved.
These are only some of the examples that show Bill’s understanding of the complexities of store operations, corporate finance, and building cost-optimization measures that also improve the customer experience. This allows him to offer clients direction and support that is second-to-none.
Bill most recently served Vice President of Finance at SMK, where he managed financial operations and planning for the company as well as worked with customers to build workforce management capabilities to deliver a better customer and employee experience.