Retail & Hospitality

Retail Workforce Management Consulting

Retailers continue to wisely invest in people and technology to improve their ability to create a better shopping experience, boost conversion and increase profitability.

But all too often, workforce management initiatives barely scratch the surface when limited to basic timekeeping or scheduling automation. Many are restricted to stand-alone systems with narrow focus, rather than integrating key data inputs such as labor budgets, traffic counters, POS transactions, and employee preferences to generate optimal labor forecasts.

Workforce Insight helps retailers transform their investments in labor, processes and technology. Over the past two decades our workforce management consultants have earned a leadership reputation for yielding higher returns from investments in:

• Timekeeping
• Scheduling
• Absence & Leave Management
• Task Management
• Workforce Analytics & Business Intelligence

Independent Retail WFM Experts

We are independent, specialized consultants. We have no competing interests when it comes to recommending and deploying the best possible workforce management solutions. This is all we do. Our Retail Strategic Services team consists of leaders and workforce management experts from within the retail industry. We recognize that the need to minimize risk and fully leverage every expenditure has never been more critical to yield:

• Improved Customer Service & Increased Conversion
• Reduced Payroll Costs & Cost Escalation
• Ensured Compliance
• Automated Payroll Costs & Cost Escalation
• Ensured Compliance
• Automated Payroll & Leave Management Processes
• Standardized Best Practices & Improved Productivity
• Business Intelligence: Visibility to make better business and staffing decisions

Workforce Insight helps retailers at all stages of adoption, from the earliest point in identifying the potential for workforce management improvements, through vendor selection, implementation, optimization and support.

Business Assessments & Recommendations

Our consultants are typically engaged first to perform business assessments to evaluate existing systems, processes and goals - and to make recommendations for new or enhanced solutions that are feasible, economical and directly mapped to retailers’ core objectives.

Vendor Evaluation & Support

Evaluating software vendors pros, cons, bells and whistles can be a long, arduous task when every day spent researching translates to missed opportunity and waste. Workforce Insight helps retailers streamline the vendor selection process, while offering guidance with contract negotiation and serving as the customer advocate post-purchase.

Time & Motion Studies

When laying the foundation for effective task management and accurate data integration, Workforce Insight is engaged to perform Time & Motion Studies to help define labor standards and benchmarks to improve store execution, compliance and profitability.

Best Practice Implementation & Optimization

Workforce Insight is most widely recognized for our role in performing third-party implementation services to ensure best practice deployment and solution optimization.
In addition to providing expert strategic oversight, we serve as an adjunct to existing resources, deploying retail workforce management consultants, project managers, solution architects, change management and education specialists throughout the project lifecycle.

For every engagement, the mission is the same. To help retailers exceed traditional standards and gain more from investments in labor and technology.