Workforce Management Jobs | Project Manager - Workforce Insight
The Project Manager manages all assigned workforce management implementations projects, and will be the focal point for all communications with the customer on their assigned accounts throughout the implementation process. The Project Manager is responsible for customer satisfaction and will efficiently lead both customer and internal WFI resources to meet the established implementation milestones and targeted completion dates. The position works independently and is capable of managing multiple, simultaneous engagements in complex customer environments – multi-locations, substantial infrastructure challenges, etc.
The Project Manager will oversee, coordinate and participate in all phases of the business cycle, starting with identifying the potential benefits a client can achieve through better workforce management and ensuring those objectives are met through the successful implementation of the chosen solution.
Job Location:
Remote/ 50-75% Client Travel
Reports To:
Senior Director, Professional Services
Required Skills and Background:
- Work with Managing Partners, Workforce Management Strategists, and Workforce Management Consultants on the client’s requests and project requirements
- Create timeline and schedule, including task creation and assignment of those tasks for software implementations
- Lead the day to day aspects of the project such as creation and management of the project plan, support of the design, build and testing efforts, as well as deployment and successful use of the solution
- Use best practices and proven methodologies to make certain solutions are implemented on time and on budget, while ensuring that the end result meets the business objectives of the client
- Act as the front-line contact for clients; must have the ability to communicate to all levels of the clients’ organizations from the executive sponsor to IT project members
- Provide status on the progress of the implementation by identifying, escalating and resolving issues that may impede or delay the project
- Ensure that all Workforce Insight team members understand & deliver to client expectations and also provide constructive feedback to the team to help them grow professionally and personally
- Ensure a thorough understanding of customer expectations through meetings with sales and discussions with the customer
- Administer the project budget including forecasts against actuals, travel and expenses and collection of receivables
- Responsible for making accommodations for extended time line, shifts in schedules or changes in budget
- May participate in or provide input prior to the performance evaluations of the consultants
- Completes status reports in a timely manner for the client and Managing Partners
- Ensure that time sheets are completed presented to clients for signoff. Alleviates any client issues regarding time sheets or other billing issues
- Ensure the Workforce Management Consultants, and other WFI resources, are efficiently scheduled, executing against that schedule, and ensuring customer readiness
- Ensure 100% compliance with Project Change Control procedures
- Ensure that the customer’s executive sponsor(s) understand scope and timelines
Preferred Technical Expertise and Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
- PMI or PMP certification is strongly preferred. Must have some college history and must have high school diploma or equivalent
- Minimum of 5 years leading large and complex, enterprise, software implementations, specifically in the Workforce Management or Human Capital Management space
- Analytic/Business Intelligence solution experience & in-depth knowledge of project implementation methodology(s) is required
- Expertise in planning complicated projects, budgeting and scheduling of resources
- Excellent written & oral communication, problem solving, and analytical skills
- Proactive in approach to customer; ability to anticipate, identify and resolve problems through negotiation and leveraging of resources
- Experience working in complex business environments and on high-pressure, fast-paced projects in a collaborative team setting
- The ability to travel 50-75% of the time
- Must be detail oriented and have excellent organizational skills
