Public Sector Workforce Management Jobs |Strategic Services Director
Public Sector Workforce Management Practice
The Director of Strategic Public Sector Services will oversee, coordinate and participate in all phases of the business cycle, starting with understanding a prospective public sector client’s workforce management issues, identifying the potential benefits that can be achieved through better workforce management and ensuring those objectives are met through the successful implementation of the chosen solution and through effective business process changes.
Job Location:
Remote/ 50-70% Client Travel
Reports To:
Chief Operating Officer
Required Skills and Background:
- Work with Public Sector Solutions Director, Project Managers, Public Sector Workforce Management Consultants and Managing Partners to determine root causes of client business issues during Business Assessment Process.
- Develop innovative, client-specific solutions by leveraging public sector workforce management best practices and workforce management technology.
- Serve as trusted client advisor to client during vendor selection Process including research, evaluation and recommendations for potential workforce management solutions
- Help develop and manage partnerships with various third-party organizations that will help solve public sector clients needs and add value to Workforce Insight’s offerings
- Provide industry and domain expertise to public sector clients in the field of Workforce Management/Human Capital Management.
- Continually stay abreast of ongoing industry developments by, for example, networking and reviewing published information of leading public sector solution vendors, consulting firms, and industry trade-groups.
- Act as the front-line contact for public sector clients; regularly communicate as necessary with all levels of client organizations.
- Manage to utilization and budget, while ensuring that the end result meets the business objectives of the client.
- Facilitate requirements gathering process through interviews and studies. Assist clients in reengineering business operations/processes by utilizing workforce management best practices and proven methodologies
- Provide expertise to client in the area of Change Management.
- Manage P&L for Public Sector Vertical
- Supervise the change management process to make accommodations for extended timeline, shifts in schedules or changes in budget
- Provide status on the progress of the workforce management implementation by identifying, escalating, and resolving issues that may impede or delay the project.
- Ensure that every public sector client is available as a future positive reference for Workforce Insight.
- Continue to build WFI’s reputation as a Thought Leader in public sector workforce management, publish white papers, give seminars, and research the industry to establish industry expertise and leadership.
- Serve as internal Public Sector SME with regard to the direction, vendor partnerships and technology investments that need to be made as the strategic vertical grows.
- Develop strategies and criteria to meet client requests regarding public sector workforce management.
- Work with the Managing Partners to develop the standard of performance for the public sector workforce management consultants and act as a mentor to those consultants to adhere to the defined performance standards.
- Participate in or provide input prior to the performance evaluations of other consultants.
- Continuously look for ways to expand Workforce Insight’s business partnerships through additional project or revenue opportunities with new and existing clients.
Preferred Technical Expertise and Skills:
- Four year college degree is required. Post graduate studies/advanced degree is preferred
- Minimum of 10+ years leading large and complex, enterprise, software implementations, specifically in the Workforce Management or Human Capital Management space; 7 of which should be in the Public Sector space.
- Additional experience with HR, Payroll, Scheduling, and Analytic/Business Intelligence solutions is preferred.
- Proven strength in developing personal relationships and becoming a trusted business advisor to clients
- Rigorous planning skills and meticulous follow-through while also remaining flexible
- Outstanding written communication and oral presentation skills
- Excellent problem solving and analytical skills
- Vertical-specific knowledge of project implementation methodology best practices
- Skilled in requirements gathering and documentation
- Expertise in planning complicated projects, budgeting and scheduling of resources
- Ability to travel up to 75%
