Director, Strategic Healthcare Services

Healthcare Workforce Management Practice

Oversee, coordinate and participate in all phases of the business cycle, starting with understanding the prospective healthcare client’s workforce management issues, identifying the potential benefits that can be achieved through better workforce management and labor productivity and ensuring objectives are met through the successful implementation of chosen recommendations, solutions and business process changes.

Job Location:
Remote/ 50-70% Client Travel

Reports To:
Chief Operating Officer

Required Skills and Background:

• Work with Healthcare Solution Director, Project Managers, Healthcare Workforce Management Consultants, Strategists and Managing Partners to determine root causes of client business issues during Business Assessment Process.
• Develop innovative, client-specific solutions by leveraging healthcare workforce management best practices and healthcare workforce management technology, including hospital scheduling and timekeeping solutions
• Serve as trusted healthcare client advisor during vendor selection process including research, evaluation and recommendation of potential healthcare workforce management solutions
• Help develop and manage partnerships with various third-party organizations that will help solve healthcare clients needs and add value to Workforce Insight’s healthcare workforce management offerings
• Provide industry and domain expertise to health systems, hospitals and healthcare clients in the field of Healthcare Workforce Management/Human Capital Management.
• Continually stay abreast of ongoing healthcare industry developments by, for example, networking and reviewing published information of leading healthcare solution vendors, consulting firms, and industry trade-groups.
• Act as the front-line contact for client; regularly communicate as necessary with all levels of client organizations.
• Manage to utilization and budget, while ensuring that the end result meets the business objectives of the client.
• Facilitate requirements gathering process through interviews and studies. Assist healthcare organizations in reengineering business operations/processes by utilizing best practices and proven methodologies
• Provide expertise to hospitals and healthcare clients in the area of Change Management.
• Manage P & L for Healthcare Vertical
• Supervise the change management process to make accommodations for extended timeline, shifts in schedules or changes in budget
• Provide status on the progress of the healthcare implementation by identifying, escalating, and resolving issues that may impede or delay the project.
• Ensure that every healthcare client is available as a future positive reference for Workforce Insight.
• Continue to build WFI’s reputation as a Thought Leader in the healthcare workforce management space, publish white papers, give seminars, and research the industry to establish industry expertise and leadership.
• Serve as internal Healthcare SME with regard to the direction, vendor partnerships and healthcare technology investments that need to be made as the strategic vertical grows.
• Develop strategies and criteria to meet client requests regarding healthcare workforce management.
• Work with the Managing Partners to develop the standard of performance for the healthcare workforce management consultants and act as a mentor to those consultants to adhere to the defined performance standards.
• Participate in or provide input prior to the performance evaluations of other consultants.
• Continuously look for ways to expand Workforce Insight’s business partnerships through additional project or revenue opportunities with new and existing clients.

Preferred Technical Expertise and Skills:

• Four year college degree is required. Post graduate studies/advanced degree is preferred
• Minimum of 10+ years leading large and complex, enterprise, software implementations, specifically in the Workforce Management or Human Capital Management space; 7 of which should be in the Healthcare space.
• Additional experience with HR, Payroll, Scheduling, and Analytic/Business Intelligence solutions is preferred.
• Proven strength in developing personal relationships and becoming a trusted business advisor to clients
• Rigorous planning skills and meticulous follow-through while also remaining flexible
• Outstanding written communication and oral presentation skills
• Excellent problem solving and analytical skills
• Vertical-specific knowledge of project implementation methodology best practices
• Skilled in requirements gathering and documentation
• Expertise in planning complicated projects, budgeting and scheduling of resources
• Ability to travel up to 75%

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