Scott Knaul
As Vice President of Strategic Services, Scott Knaul oversees strategic workforce management advisory services for some of the most well-known organizations in the U.S. as they deploy strategies to optimize people, processes and technology. All workforce management strategists report to Scott in the provision of business assessments, vendor selection, process re-engineering and solution optimization. Scott also oversees thought leadership programs designed to expand and integrate solutions to improve customer service, labor productivity and compliance.
Scott has been recognized for his visionary leadership in constructing workforce management programs that leverage best practices, while ensuring success and alignment with the goals of the enterprise. With a career that spans 16 years marked by progressive leadership in workforce management and strategic operations, Scott has led a host of breakthrough initiatives during his tenure with major organizations including JC Penney, Federated Department Stores, Victoria's Secret and Ann Taylor. Scott has been acclaimed for his leadership success in the implementation of Ann Taylor's workforce management program at 950 stores, and the efficient rollout of a new operating platform at more than 1,000 sites.
Scott shares responsibility with the company's senior leadership in the successful execution and delivery of strategic advisory services, workforce management consulting and implementation. Scott’s deep expertise workforce transformation and process re-engineering aligns with Workforce Insight's approach to delivering practical solutions, without over-analysis and waste.
In addition to his leadership success in Operations, Scott has been a buyer, planner, warehouse manager, store manager and district manager, yielding deep sensitivity to the unique and varied challenges faced by large, global organizations. Scott has been consistently recognized as a thought leader and innovator, demonstrated through his role in the creation of a leading workforce management user group. Scott is called on by customers and vendors alike to identify opportunities to optimize and strengthen systems for managing execution.
Scott has led workshops and seminars as guest speaker and panel expert and is routinely invited to contribute insight and analysis for leading industry publications. He obtained his bachelor’s degree in marketing from Miami University. Scott and his wife reside in New Jersey with their two beautiful daughters.
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